• Español
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Managing Contacts in Enhanced WebMail

Last Updated: Wed, 05 Feb 2014 > Related Articles

10 rated this


Learn how to add, create, and edit contacts in Enhanced WebMail.


Enhanced WebMail offers two ways to manage your contacts, using either the Contacts tab or the Universal Contact Manager (UCM) under the Advanced tab.  

  1. Managing Contacts Using the Contact Tab
  2. Managing Contacts Using UCM 

You can only import or export contacts in UCM under the Advanced tab.

For more information, see Delete or Restore Contacts in Enhanced WebMail.


Not what you were looking for? See Using Cox Enhanced WebMail for more articles.

Managing Contacts Using the Contact Tab


To manage your contacts using the Contact tab, follow the steps below.


  1. Go to webmail.cox.net.
  2. Sign in with your Cox User ID and Password.
  3. Click the Enhanced WebMail radio button.
  4. Click the Sign In button.

    signing in
  1. Click CONTACTS in the upper right corner of the page.

  1. Click New Contact.

    Result: The Contact column displays next to your Inbox.
  1. Place your cursor next to first name then click to enter the first name. 

    Result: A field displays next the text.

    add name

  2. Repeat this process to enter all the information in the Contact column.

    Note: The plus signs allow you to add other information, such as a work or personal email, along with several types of phone numbers, and even Instant Message (IM) accounts. 

    plus sign

  3. Once you have entered all the information, click Save.

    Result: The contact you just created displays in your contact list on the left.


To edit the contact, click the arrow next to the envelope icon, and it will display your choices of Edit details and View details.


Note: You can also manage your contacts through the Advanced tab at the bottom of the CONTACTS column.

advanced tab

Manage Contacts Using UCM


This easy-to-navigate interface is an alternative to the normal contact list. To add a new contact using UCM, or to add an existing contact to a group, follow these steps.

  1. Click CONTACTS.


  2. At the bottom of the Contacts column, click Advanced.

    advanced bar

    Result: The Universal Contact Manager window displays.


To create a contact:

  1. At the bottom of your list of UCM contacts, click the Create Contact button, and fill in the fields provided.

    create contact
  2. Click Save.

    Note: You can view your contacts in a List, or Card view.

card view


To add a contact to a group in UCM: 

  1. Click the checkbox next to the contact.
  2. Click Add to Group.

    add group

To edit a contact in UCM: 

  1. Click  the contact name in your UCM Inbox.
  2. Click Edit.


  3. Make changes then click Save.


Export and Import Contacts


To export contacts out of, or import contacts into Enhanced WebMail, you must use UCM. To do so, follow the steps below.


To export contacts out of Enhanced WebMail: 

  1. Sign in to Enhanced WebMail.
  2. Click Contacts.
  3. Click the Advanced tab.

    Result: The Universal Contact Manager window displays.
  4. At the top of the window, click Settings.
  5. Click the Export contacts button.
  6. Choose one of the the mail applications from the drop-down menu.

    You can only export to Microsoft Outlook or Outlook Express. From either one of those programs you can export to another email client.

  7. Click the Export button.

    Result: The File Download pop-up window displays.
  8. Click Save
  9. Choose a location to save your file.
  10. Click Save.

    Result: The saved file can now be used to import to another email client. 

To import contacts into Enhanced WebMail: 

  1. Sign into Enhanced WebMail.
  2. Click Contacts.
  3. Click the Advanced tab.

    Result: The Universal Contact Manager window displays.

  4. Click the Import Contacts button.
  5. Choose the location from which to import the contacts.

To import contacts from an Internet email account such as Yahoo, choose vCard then follow the instructions below the menu. You must first export your contacts from that client  as a .vcf file before importing them into WebMail. See your email client for details.

  1. Follow the instructions below the menu, then click Next
  2. Preview your contacts and wait for them to be imported.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?