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Accessing Contact Us and Retail Information on Cox.com

Last Updated: Wed, 30 Jul 2014 > Related Articles

2 rated this

Summary

Provides steps on how to find Contact information, retail locations, and payment centers.

Solution

Customers can contact Cox in a variety of ways. The following provides steps and links for customers to get in touch for mailing, bill payment, and in-store services.
 

 

How to Access Contact Us

 

 

The Contact Us page is located under the Contact link on Cox.com. To access it follow the steps below.
 

  1. Go to ww2.cox.com.
  2. In the upper right corner of the page you will see a city and state displayed.

    location

  3. If this is not the location you desire, click the location.


    Result:
    A drop-down menu displays.

  4. Fill in the fields with either your zip code or the city and state you desire.


    drop down

  5. Once your location displays, click Contact.


    contact


    Result: A drop-down menu displays.

  6. In the drop-down menu click Local Service and Support.


    local service


    Result: The Contact Us page for that city and state displays.

    Note: Customers can also call the phone number listed in the drop-down for faster service.


    contact us page

     

     You can also use our chat capability or find a solutions store. Just below are the payment and mailing addresses for that city and state, highlighted in the light blue section. 
     

address

How to Access Retail Locations

 

The Cox store locations, called Retail Locations, are also located under the Contact link on Cox.com. To access them, follow the steps below.
 

  1. Go to ww2.cox.com.
  2. Click the city and state area in the upper right corner of the page


    location


    Result: A drop-down menu displays.

  3. Fill in the location with either a zip code or city and state.


    dropdown

  4. Once your location displays, click Contact.


    contact


    Result: A drop-down menu displays.

  5. In the drop-down menu, click Retail Locations.


    retail


    Result: The Retail Locations page for that city and state displays.

  6. In the box on the right under Cox Service Centers, put a check next to Cox Retail Store to find Cox-branded stores. To find all payment locations, put a check next to Payment Center.


    The blue icons correspond with the available stores and payment locations. 
     

retail locations

 

 

If you want to narrow your search to locations nearest you, enter a complete address in the field above the map then click  Map It or Get Directions.

 

  1. Click an icon and the store information displays.



store

 


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