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Accessing Contact Us and Retail Information on Cox.com

Last Updated: Mon, 11 Aug 2014 > Related Articles

6 rated this

Summary

Provides steps on how to find Contact information, retail locations, and payment centers.

Solution

Customers can contact Cox in a variety of ways. The following provides steps and links for customers to get in touch for mailing, bill payment, and in-store services.
 

 

How to Access Contact Us

 

 

The Contact Us page is located under the Contact link on Cox.com. To access it follow the steps below.
 

  1. Go to ww2.cox.com.
  2. In the upper right corner of the page you will see a city and state displayed.

    highlights city and state locator

  3. If this is not the location you desire, click the location.


    Result:
    A drop-down menu displays.

  4. Fill in the fields with either your zip code or the city and state you desire.


    highlights zip code and state fields

  5. Once your location displays, click Contact.


    highlights Contact link


    Result: A drop-down menu displays.

  6. In the drop-down menu click Local Service and Support.


    highlights Local Service & Support link


    Result: The Contact Us page for that city and state displays.

    Note: Customers can also call the phone number listed in the drop-down for faster service.



Contact Us page

 

 You can also use our chat capability or find a solutions store. Just below are the payment and mailing addresses for that city and state, highlighted in the light blue section. 
 

highlights Live Chat, Solutions Stores, Addresses

How to Access Retail Locations

 

 

The Cox store locations, called Retail Locations, are also located under the Contact link on Cox.com. To access them, follow the steps below.
 

  1. Go to ww2.cox.com.
  2. Click Contact.


    highlights Contact link


    Result: A drop-down menu displays.

  3. In the drop-down menu, click Retail Locations.


    highlights Retail Locations link


    Result: The Retail Locations page displays.

  4. Use the zoom feature to the right of the map to find all Cox-branded locations in the US. If you want to find only the stores nearest you, enter a complete address in the field above the map then click  Map It or Get Directions.


Retail Locations map
 

The blue icons correspond with the available stores and payment locations. 
 

  1. Click an icon and the store information displays.

Pin drop information

 

Note: To find other authorized payment locations, click the Find an Authorized Payment Location article link.


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