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Using PC HealthCheck Service Feature

Last Updated: Wed, 20 Aug 2014 > Related Articles

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Summary

Learn about the Service Feature using PC HealthCheck.

Solution

Service Feature - Current CTS Subscribers

 

Cox High Speed Internet customers who are currently Cox Technical Solutions subscribers can use PC HealthCheck Service feature to schedule an appointment with a certified technician.

Important: Using the PC HealthCheck Service feature requires a paid subscription to Cox Technical Solutions. 

 

1

Open dashboard by either clicking shortcut or taskbar icon. 

pc healthcheck icon

 -or-

menu bar icon

2

From the Cox PC HealthCheck Dashboard located on your desktop click the Service icon.

pc healthcheck menu bar

If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.

Result: The Cox PC HealthCheck Account screen displays. 

3

Click the Link PC HealthCheck to your Current Cox Technical Solutions button. 

tech solutions account button

Result: The PC HealthCheck/Cox Technical Solutions Login page displays.

4

Enter your Cox Technical Solutions User ID (email address) and Password and click the Login button. 

tech solutions sign in

Result: The My Account page displays. 

5

Enter your Ticket Number and click the Submit and Schedule button.

 ticket number field

Service Feature  - Non CTS Subscribers

 

Current Cox High Speed Internet customers, who are not Cox Technical Solutions subscribers, must create a Cox Technical Solution account in order to use the Capture feature.

Important: Using the PC HealthCheck Service feature requires a paid subscription to Cox Technical Solutions. Once you create a Cox Technical Solutions account, it will automatically link the PC HealthCheck Chat, Contact, and Capture features to your account.

1

Open dashboard by either clicking shortcut or taskbar icon. 

pc healthcheck icon

 -or-

menu bar icon

2

From the Cox PC HealthCheck Dashboard located on your desktop click the Service icon.

pc healthcheck menu

Note: If you have previously linked a PC HealthCheck feature to your Cox Technical Solutions Account, continue to step 4. If not, continue with step 2.

Result: The Cox PC HealthCheck Cox Tech Solutions screen displays. 

3

Click the Create a Cox Technical Solutions Account button. 

create tech solutions account

Result: The PC HealthCheck/Cox Technical Solutions Initial Registration screen displays. 

4

Click Next.

next button

Result: The Cox Technical Solutions Identification screen displays. 

5

Enter your First Name, Last Name, and E-mail Address and click the Next button.

personal information

Result: The Cox Technical Solutions Create User ID and Password screen displays. 

6

Enter a Password, Confirm Password, and Validation Code as described in the fields and click the Finish button.

Note: Passwords must be at least eight characters in length and must include letters and numbers.

user ID and password

Result: The My Account page displays. 

7

Enter your Ticket Number and click the Submit and Schedule button.

ticket number field

 


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