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Deactivating Cox Secure Online Backup

Last Updated: Wed, 20 Aug 2014 > Related Articles

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Learn how to deactivate Cox Secure Online Backup files.


To deactivate Cox Secure Online Backup, complete the following steps.

For additional support, refer to About Cox Secure Online Backup.


From the My Connection page, click Internet Tools.

highlights Internet Tools

Result: The Internet Tools page displays.


Enter User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot your Password? link.


highlights Internet Tools sign in


Under My Account located on the left navigation bar, click the Secure Online Backup link.

Result: The Secure Online Backup Home displays.


This page shows the current primary email address, status of Secure Online Backup, storage size available, and amount of storage used.

To deactivate Secure Online Backup, click the Deactivate button.

highlights deactivate


Result: The Deactivate Secure Online Backup page displays.


To accept the Terms and Conditions, check the box, then click the Deactivate button.

Important: Deactivation permanently deletes all files.

highlights checkbox, deactivate button

Result: The Deactivation Confirmation page displays to confirm the deactivation is complete.


Click the Continue button to return to the Internet Tools page.

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