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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Deactivating Cloud Drive

Last Updated: Wed, 12 Nov 2014 > Related Articles

3 rated this


Learn how to deactivate Cloud Drive.


To deactivate Cloud Drive, complete the following steps.

For additional support, refer to Cloud Drive.
From the Cox.com homepage, hover your mouse over My Connection, then click Internet Tools.

highlights Internet Tools

Result: The Internet Tools Sign In page displays.
Enter User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot User ID / Password? link.

highlights Internet Tools sign in

Result: The Internet Tools page displays.
Under the Enhancements column, click Manage Cloud Drive.

manage cloud drive, highlighted

Result: The Manage Cloud Drive page displays.
To deactivate Cloud Drive, click the Deactivate button.

Note: The Manage Cloud Drive page shows the current primary email address, Cloud Drive status, storage size available, and amount of storage used.

highlights deactivate

Result: The Deactivate Cloud Drive page displays.
To accept the Terms and Conditions, check the box, and then click the Deactivate button.

Important: Deactivation permanently deletes all files.

highlights checkbox, deactivate button

Result: The Deactivation Confirmation page displays to confirm the deactivation is complete.

Click the Continue button to return to the Internet Tools page.

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