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About Cox Browser Alerts

Last Updated: Wed, 01 Oct 2014 > Related Articles

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Summary

Learn about Cox browser alerts used to inform our Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and equipment upgrades.

Solution

If you receive a Cox browser alert this is not a phishing attempt. View a list of the active alerts at Cox Browser Alerts.

Cox Communications employs many security measures in order to protect our customers from increasing threats on the Internet, including detection of viruses and malware. Cox browser alerts are used to inform our Cox High Speed Internet residential customers on a range of topics, such as:

  • Account services
  • Equipment upgrades
  • Virus alerts

Handling Alerts

When you receive a Cox browser alert, review the message within the alert and follow any required steps to resolve the issue. We will only provide direct links to Cox web pages in these alerts. 
 
For viruses, we will notify you through a Cox browser alert when a computer in your household is infected with a virus. The alert includes a direct link to a Cox web page where you can learn more about viruses and how to remove them.
 
Note: Be sure to check for viruses on all devices connected to your Cox High Speed Internet service. The computer or device that received the Cox browser alert may not be infected device.

 

Frequently Asked Questions

View the following frequently asked questions about Cox browser alerts. If you have additional questions, you can contact us.

It looks like a pop-up. Is it really from Cox?

Yes, Cox browser alerts are sent on behalf of Cox to inform our Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and equipment upgrades. Cox continually strives to provide a safe and secure Internet experience for all our customers. If there are any questions we encourage customers to visit our Support page: http://ww2.cox.com/residential/support.cox. Any concerns should be escalated to your local technical service center.

When would I get this alert?

You will receive Cox browser alerts during a web browsing session.

What do I do after I receive the alert?

Read the alert and follow any included steps to resolve the issue. Support links to self help are also available at any time on http://www.cox.com/support. If you need additional help, feel free to contact a Technical Support Representative.

Who do I contact after I get the alert?

There is no need to contact us unless you need additional help. Information is provided in the alert explaining why you are receiving the alert and ways to resolve the issue pertaining to modems, security, or account issues.

How do I close the alert?

Click the X in the upper right corner of the alert. Before you do, make sure that you have read the alert, reviewed the support links, and taken the requested action to avoid future alerts or issues.


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