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About Cox Browser Alerts
Last Updated: Mon, 17 Aug 2015 > Related Articles
Learn about Cox browser alert pop-ups that inform Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and equipment upgrades.
If you receive a Cox browser alert, it is not a phishing attempt. To view a list of active alerts, see Cox Browser Alerts.
Cox Communications uses many security measures in order to protect our customers from increasing threats on the Internet, including detection of viruses and malware. Cox browser alerts are used to inform our Cox High Speed Internet residential customers on a range of topics, such as the following.
- Account services
- Equipment upgrades
- Virus alerts
When receiving a Cox browser alert, review the alert message and follow any required steps to resolve the issue. We only provide direct links to Cox web pages in these alerts.
For viruses, we notify you through a Cox browser alert when a computer in your household is infected with a virus. The alert includes a direct link to a Cox website where you can learn more about viruses and how to remove them.
Note: Be sure to check for viruses on all devices connected to your Cox High Speed Internet service. The computer or device that received the Cox browser alert may not be infected device.
Frequently Asked Questions
View the following frequently asked questions about Cox browser alerts. If you have additional questions, you can contact us.
Yes, Cox browser alerts are sent on behalf of Cox to inform our Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and equipment upgrades. Cox continually strives to provide a safe and secure Internet experience for all our customers. If there are any questions we encourage customers to visit our Support page: http://ww2.cox.com/residential/support.cox. Any concerns should be escalated to your local technical service center.
You will receive Cox browser alerts during a web browsing session.
Read the alert and follow any included steps to resolve the issue. Support links to self help are also available at any time on http://www.cox.com/support. If you need additional help, feel free to contact a Technical Support Representative.
There is no need to contact us unless you need additional help. Information is provided in the alert explaining why you are receiving the alert and ways to resolve the issue pertaining to modems, security, or account issues.
Click the X in the upper right corner of the alert. Before you do, make sure that you have read the alert, reviewed the support links, and taken the requested action to avoid future alerts or issues.