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About Cox Browser Alerts

Last Updated: Fri, 10 Feb 2017 > Related Articles

217 rated this

Summary

Learn about the Cox browser alert pop-ups that inform Cox High Speed Internet customers on a range of topics, including virus alerts, account services, and equipment upgrades.

Solution

If you receive a Cox browser alert, it is not a phishing attempt. To view a list of active alerts, see Cox Browser Alerts.

Cox Communications uses many security measures in order to protect our customers from increasing threats on the Internet, including detection of viruses and malware. Cox browser alerts are used to inform our Cox High Speed Internet residential customers on a range of topics, including the following.

  • Account services
  • Equipment upgrades
  • Virus alerts

Handling Alerts

When receiving a Cox browser alert, review the alert message and follow any required steps to resolve the issue. We only provide direct links to Cox web pages in these alerts.
 

Virus Alerts

For viruses, we notify you through a Cox browser alert when one or more devices in your household is infected with a virus. The alert includes a direct link to a Cox website where you can learn more about viruses and how to remove them. Cox recommends several actions to help you resolve virus infections.

  • Check to make sure you have installed Cox Security Suite Plus powered by McAfee® to help keep your devices protected from online threats. Cox Security Suite Plus is offered at no additional charge to Cox High Speed Internet customers.
  • Be sure to check for viruses on all devices connected to your Cox High Speed Internet service. The computer or device that received the Cox browser alert may not be infected device.

Because no single security software is 100% effective, Cox recommends that you run additional software in addition to Cox Security Suite Plus. There are many anti-virus programs available, both free and for purchase. The following are a few examples of additional software that can remove infections.

Note: While this software may be helpful to you, Cox provides support only for Cox Security Suite Plus. Contact the software manufacturer for assistance.
 

  • Microsoft Malicious Software Removal Tool - This tool has been developed by Microsoft to find and remove the most common viruses and Trojans used by hackers.
  • Malwarebytes - This tool is an anti-malware program that detects and removes malicious software.
  • Norton Power Eraser - This tool is useful if your computer has become a victim of crimeware that regular virus scans cannot detect.

Frequently Asked Questions

View the following frequently asked questions about Cox browser alerts. If you have additional questions, you can contact us.

It looks like a pop-up. Is it really from Cox?

Yes, Cox browser alerts are sent on behalf of Cox to inform our Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and equipment upgrades. Cox continually strives to provide a safe and secure Internet experience for all our customers. If there are any questions we encourage customers to visit our Support page at www.cox.com/support. Please contact Customer Care with any concerns.

When would I get this alert?

You will receive Cox browser alerts during a web browsing session.

What do I do after I receive the alert?

Read the alert and follow any included steps to resolve the issue. Support links to self help are also available at any time on www.cox.com/support. If you need additional help, feel free to contact a Technical Support Representative.

Who do I contact after I get the alert?

There is no need to contact us unless you need additional help. Information is provided in the alert explaining why you are receiving the alert and ways to resolve the issue pertaining to modems, security, or account issues.

How do I close the alert?

Click the X in the upper right corner of the alert. Before you do, make sure that you have read the alert, reviewed the support links, and taken the requested action to avoid future alerts or issues.


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