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CableWiFi® FAQs

Last Updated: Mon, 16 Jun 2014 > Related Articles

45 rated this

Summary

Learn what CableWiFi is and how to use it.

Solution

FAQs

View the following frequently asked questions about CableWiFi®. If you have additional questions, you can contact us.

General

What is CableWiFi®?

CableWiFi® is the name of a wireless network created through a collaboration of U.S. Cable & Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It offers their eligible high-speed Internet customers free access to a collective network of over 250,000 WiFi hotspots across the nation.

Who can access the CableWiFi® network?

Cox customers who subscribe to the Preferred Internet Package or higher have free access to the CableWiFi® network.

Customers who subscribe to the Internet Essential and Internet Starter packages can upgrade to one of the qualifying packages in order to take advantage of the CableWiFi® service.

How can I find the CableWiFi® network?

CableWiFi® is broadcast on over 250,000 hotspots in major metropolitan areas nationwide, with more hotspots and locations added frequently.

Note: Check the Cox Coverage map http://www.CableWiFi.com/ to see the latest CableWiFi hotspot locations available to Cox High Speed Internet customers.

Is the CableWiFi® Network secure?

CableWiFi® service operators make reasonable efforts to ensure a secure service, but since the service is provided wirelessly, we strongly recommend you install the appropriate anti-virus and malware detection software on any devices using CableWiFi. In addition, make sure your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through CableWiFi.

What are the download speeds of CableWiFi®?

Each participating CableWiFi operator is responsible for determining the speeds offered on its WiFi network.

How many devices can I use to access CableWiFi®?

With CableWiFi, three devices can be attached at the same time per user ID and ten per account.

Are there time or bandwidth limits when using CableWiFi®?

There are currently no time or bandwidth restrictions for eligible subscribers.

Are there pay per use or free trial options for CableWiFi®?

Not at this time.

How can I get support for Cable WiFi®?

For CableWiFi support, please call 877-836-2390 and speak to a representative.


Access and Use

 

What type of device can I use?

CableWiFi works with the same devices, operating systems, and web browsers you use with your Cox WiFi service. This includes laptops, tablets and mobile devices.

How do I sign in to the CableWiFi® network?

To sign in to CableWiFi, Cox customers use the same credentials they use to sign in to Cox WiFi.

To connect:

  1. Turn on the WiFi feature on your mobile device, laptop or tablet.
  2. Select the CableWiFi SSID from available wireless networks.
  3. Open your browser.
  4. Select Cox as your service provider.
  5. Enter your Cox User ID and password.
  6. Accept the Terms of Service, click Submit and connect.

Note: If you're having trouble connecting, you can always contact us at 877-836-2390 for support.

If I am a Cox customer and see both the Cox WiFi and the CableWiFi® network names, which one should I use?

Cox customers are encouraged to select Cox WiFi.

What is the difference between Cox WiFi and CableWiFi?

Both Cox WiFi and CableWiFi® are WiFi hotspot networks available to Cox customers on eligible Internet packages. Cox WiFi is only available in select Cox Service areas. Cable WiFi is available in cities across the nation and is comprised of hotspots provided by partners of the Cable WiFi consortium including Comcast, Bright House Networks, Cablevision, and Time Warner Cable.

Will I have to sign in with my Cox User ID and password each time I access CableWiFi® from another participating service provider?

As a Cox WiFi subscriber, you will be required to sign in the first time you visit each individual CableWiFi® operator, but your device will be recognized by their networks for a period of two years.

For your security, you will be asked to sign in again to verify your username and password at least once every two years per CableWiFi operator, or if you access CableWiFi on a different device.

How do I disconnect my device from the CableWiFi® network?

If you are signed in to CableWiFi® and wish to disconnect, you will need to temporarily disable WiFi on your wireless device and wait for approximately 15 minutes. WiFi can usually be disabled and re-enabled by using a menu option or key press combination. Details vary depending on the type of device you are using, so consult the device manufacturer's documentation for more information.
 

Note: CableWiFi® will “remember” your device for the next two years after your first sign-in, so the next time you connect over that period, your device will automatically connect to CableWiFi®.


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