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CableWiFi® Service

Last Updated: Thu, 28 May 2015 > Related Articles

69 rated this

Summary

The CableWiFi network allows customers of high speed Internet providers across the country access to their area WiFi networks at no additional charge. See information about availability, requirements, and how to access it.

Solution

CableWiFi® is a wireless network created through a collaboration of U.S. Cable & Internet Service Providers including Bright House Networks, Cox Communications, Optimum, Time Warner Cable, and XFINITY. It allows each other’s eligible high-speed Internet customers free access to a collective network of more than 400,000 WiFi hotspots across the nation.

  • Cox customers can take their Cox High Speed Internet with them when they leave home.
  • CableWiFi® provides fast, wireless, on-the-go Internet connectivity for a customer’s tablet, smartphone, or other Wi-Fi® enabled device.
  • Customers have access to more than 400,000 hotspots which allows them to save on their wireless data plan usage.

Availability

Check the Cox Coverage Map to see the latest CableWiFi® hotspot locations available to Cox High Speed Internet customers. It also includes Cox WiFi hotspot locations. Both Cox WiFi and CableWiFi® are WiFi hotspot networks available to Cox customers on eligible Internet packages. Whereas Cox WiFi is only available in select Cox service areas, CableWiFi® is available in cities across the nation.


Requirements

Cox customers must subscribe to one of the following Cox High Speed Internet packages to use the CableWiFi wireless network.

  • Preferred
  • Premier
  • Ultimate
  • Gigablast (where available)

Cox customers who subscribe to the Internet Essential and Internet Starter packages can upgrade to one of the qualifying tiers to take advantage of CableWiFi® service. Additionally, to try out CableWiFi® service, Internet Essential and Starter customers can contact the local participating Internet Service Provider to learn more about any available free or pay-per-use trials in the area. See www.CableWiFi.com for more information.


Access

To access and use CableWiFi®, see Signing In to Cox WiFi. You can connect to hotspots using the following types of Wi-Fi® devices.

  • Laptops using Windows or Mac operating systems
  • Tablets using iOS, Android, or Windows 8 operating systems
  • Smartphones using iOS, Android, Windows 8, or Blackberry operating systems

See www.CableWiFi.com for more information and to view the coverage map.


FAQs

View frequently asked questions related to the following topics for CableWiFi® service. If you have additional questions, you can contact us.

General 

Is the CableWiFi network secure?

CableWiFi® service operators make reasonable efforts to ensure a secure service, but since the service is provided wirelessly, we strongly recommend you install the appropriate anti-virus and malware detection software on any devices using CableWiFi. In addition, make sure your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through CableWiFi.

What are the download speeds of CableWiFi?

Each participating CableWiFi® operator is responsible for determining the speeds offered on its WiFi network.

How many devices can I use to access CableWiFi?

With CableWiFi, three devices can be attached at the same time per user ID and ten per account.

Are there time or bandwidth limits when using CableWiFi?

There are currently no time or bandwidth restrictions for eligible subscribers.

How can I get support for CableWiFi®?

For CableWiFi® support, please call 877-836-2390 to speak to a representative or go to www.cablewifi.com and select your provider.


Access and Use 

If I am a Cox customer and see both the Cox WiFi and the CableWiFi network names, which one should I use?

Cox customers are encouraged to select Cox WiFi.

Will I have to sign in with my Cox User ID and Password each time I access CableWiFi® from a participating service provider?

You are required to sign in the first time you visit each individual CableWiFi® operator, but your device is recognized by their networks for a period of two years.

For your security, you are asked to sign in again to verify your username and password at least once every two years per CableWiFi® operator, or if you access CableWiFi on a different device.

How do I disconnect my device from the CableWiFi network?

Use the following steps to disconnect from the CableWiFi network.

  1. Access the list of Available networks used to connect
  2. Select CableWiFi
  3. Disconnect

Details may vary depending on the type of device you are using, so consult the device manufacturer for more information.


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