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Recover Your Cox User ID or Reset Your Cox Password

Last Updated: Mon, 16 Feb 2015 > Related Articles

50 rated this

Summary

Learn how to reset your password and recover your user ID.

Solution

You can reset your Cox Password or recover your Cox User ID with your email address and one of the options below.

  • Your secret answer
  • Your account number and zip code
     
If you forgot your...Then at sign in...
Password
  1. Click Password.
  2. Choose to reset it with your User ID.
  3. Choose your email address or your secret answer.
User ID
  1. Click Forgot User ID.
  2. Choose your email address or your account number and zip code to recover your ID.

In order to recover user IDs or reset passwords using your email address, you must complete the profile registration for both Primary and Authorized users.

Using Your Email Address 
 

To reset your password using your email address, follow the steps below.

  1. Open an Internet web browser and go to www.cox.com.
  2. Under the Sign In fields, click Forgot User ID / Password.

 
sign in
 

  1. Enter your User ID.
  2. Click Continue.
     
    Result: The Reset Password window displays.
     
  3. Choose the radio button next to Send Email.

 
email option
 

  1. Click Continue.
     
    Result: An email will be sent providing you with instructions to reset your password.

Using Your Secret Answer 
 

To reset your password using your secret answer follow the steps below.

  1. Enter your User ID.
  2. Click Continue.
     
    Result: The Reset Password window displays.
     
  3. Choose the radio button next to Answer Secret Question.
  4. Enter a new password. Then re-enter that same password.
  5. Click Submit.

 
secret answer
 

Result: An email will be sent providing you with instructions to reset your password.

Using Your Email Address 

To recover your User ID using your email address, follow these steps.

  1. Under the Sign in fields. click Forgot User ID link. 
     
    Result: The Look Up User ID window displays.
     
  2. Choose the radio button next to Email Address.
  3. Enter the CAPTCHA code.
  4. Click Continue.
     
    Result: An email will be sent providing you with a list of all user IDs related to this account.

  email
 

  1. Proceed to Sign In.

Using Your Account Number and Zip Code 

To recover your User ID using your account number and zip code, follow these steps.

  1. Under the Sign in fields, click Forgot User ID link.
     
    Result: The Look Up User ID window displays.
     
  2. Choose the radio button next to Account Number and Zip
  3. Enter the CAPTCHA code.
  4. Click Continue.

  account zip
 

Result: Your User ID will display. 

  1. Proceed to Sign In.

 


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