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Spam Resource Center

Last Updated: Tue, 05 Jan 2016 > Related Articles

177 rated this


Learn more information on spam and anti-spam resources.


The below information explains what spam is and how it affects you. In addition, there are tips and tools for managing spam.

Spam Information

Unwanted email, commonly referred to as spam, is a tremendous problem for everyone connected to the Internet, including consumers, businesses, and Internet service providers (ISPs) such as Cox Communications. The Internet is overwhelmed with spam that is often offensive, both in volume and content. A great deal of time, money, and good will is spent by legitimate Internet users and ISPs addressing the problem.

The War on Spam

Cox provides anti-spam service to further combat unwanted junk email. This service is called Spam Blocker and is provided at no charge to Cox High Speed Internet customers.

Spam Blocker is a network-based, anti-spam solution that scans incoming email. It is compatible with any email client, Cox WebMail, and both Windows and Mac OS operating systems because it scans email before you see it. Spam Blocker is more than 90 percent effective in eliminating spam. By default, Spam Blocker is set to delete incoming junk email.

Cox takes the following steps to address the spam issue and help prevent it.

  • Privacy Protection — Cox does not sell any of our customer's email addresses. We value you as a customer and your privacy is important to us. View Cox's Privacy Policy.
  • Blocking Spammers — Known spam abusers are blocked from sending spam over the Cox network. Staff members and special software are dedicated to searching outgoing and incoming email. Senders tagged as spammers are blocked from sending large-batch emails.

Refer to Protect Yourself from Spam for more steps that you can take to reduce the amount of incoming and outgoing spam.

Before You Begin

If your computer is using security software, check its spam settings to ensure they are not interfering with your Cox.net spam settings.

Spam Blocker filters email for viruses and other potentially abusive messages by default for all email addresses. To change your Spam Blocker settings, use the following steps.

  1. Visit www.cox.com to view the Cox.com homepage.
  2. From the homepage, hover your mouse over My Connection, then click Internet Tools.
  3. Enter User ID and Password, then click Sign In.
  4. Under the Account Management column, click Manage Spam Blocker.
  5. Choose a setting from the following three configuration options.
    • Delete incoming junk email automatically — You can set Spam Blocker to identify unwanted email and remove it before you ever see it. There is a small chance that this option may delete an item that you wish to keep — for example, a subscription newsletter.
    • Deliver junk email to the WebMail Spam folder for later review — Spam Blocker identifies unwanted email and delivers it to a Spam folder in WebMail. Mail in the Spam Blocker folder is deleted 21 days after receipt.
    • Tag junk email with -- Spam -- in the subject line and deliver to your inbox — The word "Spam" appears in the subject line. The email is not moved or deleted from your Inbox.

You can go back to Internet Tools to change this configuration at any time, or make changes on the Spam Blocker settings page in WebMail settings.

Reporting Spam

Spammers are very inventive and come up with new ways of sending unwanted email every day. Cox and its partners work diligently to provide the very best experience to every Cox High Speed Internet customer.

In the event you receive an email that Spam Blocker did not detect as spam, you can send it to Cox for review. We work with our partners to ensure that this type of unwanted email is added to the blocked list.

Additionally, if Spam Blocker identifies an email as Spam but you believe it is not, you can submit this to Cox as well. We work with our vendors to ensure that this type of email is not flagged in the future. This is known as a “false positive."

To submit an email as spam, refer to Reporting Spam, Phishing, and Virus Abuse.

All suspect and false positive email must be forwarded as an attachment. Do not just forward the message.

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