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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Installing McAfee Family Protection® for Windows

Last Updated: Mon, 21 Sep 2015 > Related Articles

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View the steps to install McAfee Family Protection® for Windows.


As a Cox High Speed Internet customer, Cox Security Suite Plus powered by McAfee® is licensed for installation on up to five devices, and McAfee Family Protection® on up to three computers.

Note: As of September 22, 2015, McAfee Family Protection is no longer available to download for new users. Existing users can continue using the software.

Where you are in the process...

AboutActivationDownload and InstallationAdditional Support
In progress...Next...
McAfee security software is compatible with Windows 8. Customers may be prompted to reboot their computers after installing this operating system. Click here if you are running Mac OS X.
After activating McAfee Family Protection on the Cox Internet Tools page, you will be forwarded to McAfee website to download the installation package.

On the Family Protection tab, click the Download button for McAfee Family Protection.

highlights Download button

If you have previously installed this software, the Download button will result in an error.


Review the License Agreement, and then click I Agree.

 End User License Agreement


Click Start Download.

Start Download page

Write down or save a copy of the serial number on this page for reference. You will be prompted to enter this serial number during installation.

Once the download has completed, the InstallShield Wizard will run. Click Next.

highlights Next button


After reviewing the End User License Agreement, select I accept the terms of the license agreement, and then click Next.

highlights I accept the terms of the license agreement, Next button


Click Install.

highlights Install button


Select Yes, I want to restart my computer now and then click Finish.

highlights Yes, I want to restart, Finish button


After reboot, enter the primary account User ID or Email address, and Password used to sign in to Cox.com to activate McAfee Family Protection. 

highlights Email Address and Password


Click the close this window link.

Result: McAfee Family Protection is now installed on your computer. 

highlights close this window

Additional Support

Now that you have installed McAfee Family Protection, you are ready to start taking advantage of all of its features. If you require additional support, click the button below.

Additional Support

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