• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

  • View Cart


Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem

Back Print Article

Adding a New User ID in My Account

Last Updated: Wed, 08 Feb 2017 > Related Articles

71 rated this


Learn how to add a new user ID and opt in to Cox Email in My Account on Cox.com.


 Adding a new User in My Account grants online access only. Customers who contact Cox by phone to discuss account issues cannot use their Cox Digital Identity as a form of identification. Learn more about Digital Identities in Understanding Digital Identities and Account Types.


In a web browser, go to www.cox.com.

  1. From the Cox.com home page, click Sign In My Account.
  2. Enter your primary User ID and Password, then click Sign In.

    Note: You must log in as the primary Account Holder to create or modify an Authorized User.

Click View Profile.

MyAccount My Profile link

Under My Profile, click Add & Manage Users.

manage users edit button


Click Add User.

MyAccount, Add and Manage Users section highlighting the Add User button

  1. Complete the following fields.
    • User ID - Enter a user ID.
    • Password - Create a password and re-enter the password. Click the ? for guidelines.

      Note: A password strength meter will show you the security of the new password you select.
    • First Name - Enter the first name of the user.
    • Last Name - Enter the last name of the user.
    • Nickname - Enter a nickname for the user ID. This step is optional.
    • Recovery Email - Enter an email address that will be used to recover forgotten password.
    • Would you like to create an email account? - All Cox High Speed Internet customers have access to up to 10 email accounts. Creating a Cox email account is optional and you may return here at any point in the future to create an email account.
    • Allow this Secondary User complete access to all billing and payment areas. - Place a check in this box to grant an Authorized User the same access to the account billing and payment areas as the Account Holder. For more information, see Understanding Digital Identities and Account Types.
    • Security Challenge - Enter the security code in the space provided.
  2. Click Add Secondary User.

add authorized user window

Result: A confirmation window displays the changes and a confirmation email or letter is sent.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article