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Changing an Authorized User Password in My Account

Last Updated: Mon, 09 Mar 2015 > Related Articles

55 rated this


Learn how to change a lost or forgotten secondary user password.


Complete the steps below to change a secondary user password.

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.

In a web browser, go to www.cox.com.
Click on the My Account tab.

My Account

Enter your primary User ID and Password, then click Sign In.


  • You must log in as the primary Account Holder to create or modify an Authorized User.
  • If you do not remember your password, click the Forgot User ID / Password? link.
From the My Account Overview window, click Manage Profile.

manage profile

Result: The My Account Profile & Settings window displays.
Under My Account Profile & Settings, click Edit.

manage users edit button
To change the password, select an Authorized User ID and click Modify.

select user and click modify

Result: The Modify Authorized User window displays.

Create a new password using the following steps.

  1. In the Password: field, enter a secure password.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: Only passwords meeting the below minimum strength requirements are allowed.
    • Must be between 8 and 24 characters long
    • Must include both letters and numbers
    • Must not include any form of the word password
    • Must not include customer's user ID
    • May include special characters: !@#$%^*()
    • Is case sensitive, so SaMpLe24 is different than sample24
  3. Click Submit.


Result: A confirmation window displays the changes and a confirmation email or letter is sent.

Click Continue.

Result: The Authorized Users window displays.

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