• Español
  •  
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

SMC 8013 WiFi Cable Modem

Last Updated: Wed, 25 Jun 2014 > Related Articles

1 rated this

Summary

Learn more about the available ports and an explanation of the status lights on a SMC 8013 WiFi cable modem.

Solution


Installation

If you need help setting up your cable modem, use the following articles:


The SMC 8013 is a DOCSIS 2.0 cable modem.
 

Front View
 


After the cable modem has successfully registered on the network, the Power, Cable, and Traffic indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View
 


The SMC 8013 has the following ports available on the back of the modem:

  • Power - Connects the cable modem to the power adapter.
  • Reset - Resets the cable modem.
  • ETHERNET (1-4) - Connects to the Ethernet port on your computer.
  • USB - Connects to the USB port on your computer. 
  • CATV - Connects to the cable wall outlet

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
 

Ethernet Connection - Modem functioning correctly
 

USB Connection - Modem functioning correctly
 

Modem Looking for Cable Connection 

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Diag Solid AmberDevice System FailureVerify all cable connections and try rebooting the gateway. If connection is OK and gateway reboot does not correct the problem, contact Customer Support.
OffNone. Normal operation.N/A
Cable Solid GreedNone. Device found cable connection.N/A
Flashing greenModem is searching for cable connectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
OffNo connection cable ConnectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
TrafficSolid GreedNone. Device found CMTS cable connection.N/A
Flashing greenModem is searching for CMTS cable connection.Verify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
WirelessFlashing GreenNone. Modem is transferring data via a wireless connection.N/A
OffNo Wireless linkN/A
Lan 1-4Solid AmberNone. Connected at 10 Mbps.N/A
Solid GreenNone. Connected at 100 Mbps.N/A
Flashing GreenNone. Modem is transferring data.N/A
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone. Successfully found the computer through USB connection.N/A
Flashing GreenNone. Modem is transferring data.N/A
OffNo USB foundVerify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label
 


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

SMC Website


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?