Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem
Cox Approved Cable Modems
Last Updated: Tue, 13 Sep 2016 > Related Articles
View information on approved modems for use on all Cox High Speed Internet packages, excluding Gigablast.
Below are the modems that are approved for use with all Cox High Speed Internet packages, excluding Gigablast.
Need help picking a modem or have questions about DOCSIS technology? See Choosing the Right Cable Modem for more information.
Not all equipment sold by Cox is available in every Cox market. Check with your local market to find out what equipment is available. Also, modems that have been purchased from secondhand vendors, such as online auctions, garage sales, or pawn shops, may not work with Cox High Speed Internet service.
Cox offers DOCSIS 3.0 standalone cable modems and WiFi modems for rent or purchase. A WiFi modem combines a modem and wireless router in one convenient device. The modems below are recommended for use with Cox High Speed Internet service.
Note: Several of these devices are now My WiFi enabled. For more information about My WiFi, refer to Managing Your In-Home Network with My WiFi.
|Brand||Model||Channels||Compatible Packages||My WiFi Enabled?|
|ARRIS / Surfboard||SB6183 (Cox purchased)||16 x 4||All||No|
|TG2472 (Premium WiFi Modem, Dual Band WiFi)||24 x 8||All||Yes|
|Cisco||DPC3825 (Single Band WiFi)||8 x 4||Starter and Essential||Yes|
|DPQ3925 (WiFi Internet & Telephone Modem)||8 x 4||Starter and Essential||Yes|
|Netgear||CG3000D (Single Band WiFi)||8 x 4||Starter and Essential||Coming later this year|
|CG3000Dv2 (Single Band WiFi)||8 x 4||Starter and Essential||Coming later this year|
|CG4500BD (Dual Band WiFi)||8 x 4||All excluding Ultimate||Coming later this year|
|C6300BD (Dual Band WiFi)||8 x 4||All excluding Ultimate||Coming later this year|
|Ubee||DDW365 (Single Band WiFi)||8 x 4||Starter and Essential||Yes|
|DDW366 (Dual Band WiFi)||8 x 4||All excluding Ultimate||Yes|
(WiFi Internet & Telephone Modem)
|8 x 4||Starter and Essential||Yes|
Additional Cox Recommended DOCSIS 3.0 Devices
The DOCSIS 3.0 devices listed below meet our service and performance requirements.
Note: DOCSIS 3.0 devices are required for all new Preferred, Premier, and Ultimate package customers. Current Cox customers on those packages should ensure they have a DOCSIS 3.0 device in order to consistently receive optimal speeds. Additionally, Ultimate customers are required to have a DOCSIS 3.0 device with 16 x 4 or higher channel bonding to achieve package speeds. Older DOCSIS 3.0 devices with 8 x 4 channel bonding are only recommended for Premier or below packages, as shown in the following table.
|Brand||Model||Channels||Highest Compatible Package|
|ARRIS / Surfboard||SB6120||4 x 4||Preferred|
|SB6121||4 x 4||Preferred|
|SB6141||8 x 4||Premier|
|SB6180||8 x 4||Premier|
|SB6182||8 x 4||Premier|
|SB6183 (Third party purchased)||16 x 4||Ultimate|
|SB6190||32 x 8||Ultimate|
|SBG6400 (Single Band WiFi)||8 x 4||Premier|
|SBG6580 (Single Band WiFi)||8 x 4||Premier|
|SBG6700 (Dual Band WiFi)||8 x 4||Premier|
|SBG6782 (Dual Band WiFi)||8 x 4||Premier|
|SBG6900-AC (Dual Band WiFi)||16 x 4||Ultimate|
|Cisco||DPC3000||4 x 4||Preferred|
|DPC3008||8 x 4||Premier|
|DPC3010||8 x 4||Premier|
|DLink||DCM301||8 x 4||Premier|
|Hitron-Zyxel||CDA30360||8 x 4||Premier|
|Linksys||CM3008||8 x 4||Premier|
|CM3024||24 x 8||Ultimate|
|Motorola||MB7220||8 x 4||Premier|
|MB7420||16 x 4||Ultimate|
|MG7310||8 x 4||Premier|
|Netgear||CMD31T||4 x 4||Preferred|
|CM400||8 x 4||Premier|
|CM500||16 x 4||Ultimate|
|CM600||24 x 8||Ultimate|
|C3000 (Single Band WiFi)||8 x 4||Premier|
|C3700 (Dual Band WiFi)||8 x 4||Premier|
|C6250 (Dual Band WiFi)||16 x 4||Ultimate|
|C6300 (Dual Band WiFi)||16 x 4||Ultimate|
|C7000 (Dual Band WiFi)||24 x 8||Ultimate|
|N450 (Single Band WiFi)|
Note:This device is also known as the CG3000Dv2.
|8 x 4||Premier|
|TP-LINK||TC-7610||8 x 4||Premier|
|CR700||16 x 4||Ultimate|
|Zoom||5341||4 x 4||Preferred|
|5341J||8 x 4||Premier|
|5345||8 x 4||Premier|
|5350 (Single Band WiFi)||8 x 4||Premier|
|5352 (Single Band WiFi)||8 x 4||Premier|
|5354 (Single Band WiFi)||8 x 4||Premier|
|5360 (Dual Band WiFi)||8 x 4||Premier|
|5363 (Dual Band WiFi)||8 x 4||Premier|
|5370||16 x 4||Ultimate|
Legacy DOCSIS 2.0 devices (no longer recommended)
Cox recommends all customers use a DOCSIS 3.0 device from the list above.
There are a limited number of DOCSIS 2.0 devices that continue to work on the Cox network, but if you are on a Preferred, Premier, or Ultimate package, Cox strongly recommends that you upgrade to a DOCSIS 3.0 device for the best consistent speed experience. Future speed increases may not be achievable with these devices.
SBG900 (WiFi Modem)
SBG901 (WiFi Modem)
SMC8013 (WiFi Modem)