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Ubee DDW366

Last Updated: Tue, 10 Feb 2015 > Related Articles

71 rated this

Summary

Learn about the available ports and an explanation of the status lights on a Ubee DDW 366 dual band WiFi cable modem.

Solution


This device must be installed vertically for best WiFi results.

Front View 


Front view of Ubee DDW366


After the cable modem is successfully registered on the network, the POWER, DS/US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 


Back view of Ubee DDW366


The Ubee DDW366 has the following ports available on the back of the WiFi modem:

  • USB - Connects to USB devices such as flash drives, hard disk drives, and printers.
  • ETH 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
  • RESET - Use a pointed object to push down the reset button for less than five seconds to reset the device without losing personal setup. If you want to restore factory resets, push down this button for more than five seconds.
  • CABLE - Connect your coaxial cable line to this port.
  • POWER - Connect the supplied power cord to this port.

Front Panel Modem Lights 


The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights view lights related to the Ethernet connection.

Modem LightStatusProblemSolution
POWER

Power light
OffNo powerVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing BluePower-on failed - briefly immediately after the device is powered onN/A
Solid BlueNoneN/A

DS/US 

(Downstream / Upstream)
 

Downstream / Upstream light

Flashing BlueNone - once every second while scanning DS, twice every second while registering the US

Note: A firmware upgrade is in progress when the Power and Online lights are solid.
N/A
Solid BlueNone - locked to US and DS channels and registered OKN/A

ONLINE


Online light

Flashing BlueNone - obtaining IP address and configuration fileN/A
Solid BlueNone - modem is operationalN/A
2.4 GHz

2.4 GHz light
BlueNone - WiFi is enabled at the 2.4 GHz frequencyN/A
Off2.4 GHz WiFi is disabledN/A
5 GHz

5 GHz light
BlueNone - WiFi is enabled at the 5 GHz frequencyN/A
Off5 GHz WiFi is disabledN/A
WPS Button

WPS button
WhiteBlinks for 4 minutes until a PIN is entered from the wireless client that you are connecting - For example, a laptop computer

Triggered when you press the WPS button or enable WPS via the device’s user interface. After the device connects successfully, the light remains on for five minutes, then turns off
N/A
OffWPS signal not in useN/A

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Port LightStatusProblemSolution
ETH1 - ETH4

Ethernet lights
OffDevice is not connected to the port.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing GreenNone. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.N/A
Flashing OrangeNone. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.N/A

MAC Address / WiFi Network Name and Password Label 


MAC Address, WiFi Network Name and Password Label
 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources 


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