The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.
Last Updated: Mon, 24 Nov 2014 > Related Articles
Learn about the available ports and an explanation of the status lights on a Ubee DDW 365 WiFi cable modem.
After the cable modem is successfully registered on the network, the POWER, DS/US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
The Ubee DDW365 has the following ports available on the back of the WiFi modem:
- USB - Connects to USB devices such as flash drives, hard disk drives, and printers.
- ETH 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
- RESET - Use a pointed object to push down the reset button for less than five seconds to reset the device without losing personal setup. If you want to restore factory resets, push down this button for more than five seconds.
- CABLE - Connect your coaxial cable line to this port.
- POWER - Connect the supplied power cord to this port.
The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights view lights related to the Ethernet connection.
|Power||Off||No Power.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Flashing White||Power-on failed. Note that the LED blinks briefly immediately after powering on the|
(Upstream / Downstream)
|Flashing White||None. Once every second while scanning DS. Once locked on DS, flashes twice every second while registering the US.|
Note: A firmware upgrade is in progress when the Power and Online lights are solid.
|Solid White||None. Locked to US and DS channels and registered OK.||N/A|
|Flashing White||None. Obtaining IP address and configuration file.||N/A|
|Solid White||None. Cable WiFi modem is operational.||N/A|
|WiFi||White||None. WiFi is enabled.||N/A|
|Off||WiFi is disabled.||N/A|
|WPS Button||White||The light on the top-front of the device blinks for 4 minutes until a PIN is entered from the wireless client that you are connecting. For example, a laptop computer.|
This light is triggered when you press the WPS button or enable WPS via the device’s user interface. After the device connects successfully, the light remains on for five minutes, then turns off.
|Off||WPS signal is not in use.||N/A|
|ETH1 - ETH4||Off||Device is not connected to the port.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Flashing Green||None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.||N/A|
|Flashing Orange||None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.||N/A|
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
- The default WiFi network name, or SSID, is made up of the following.
- The modem model number, followed by a period.
- The last six characters of the WiFi MAC address.
- A minus sign and the frequency of the signal, such as ”-2.4G."
- The default password is the 13 characters of the modem's serial number.
For example, the default WiFi network name would look like: DDW365.XXXXXX-2.4G.