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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Hitron CDA 30360

Last Updated: Mon, 05 Jan 2015 > Related Articles

9 rated this

Summary

Learn about the available ports and an explanation of the status lights on a Hitron CDA 30360 cable modem.

Solution


Installation

If you need help setting up your cable modem, refer to the following articles.


The Hitron CDA 30360 Cable Modem is a DOCSIS 3.0 cable modem.


Front View 


Front View of Hitron CDA 30360 modem

After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 


Back View of Hitron CDA 30360 modem


The Hitron CDA 30360 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter
  • CATV - Connects to the cable wall outlet
  • ETH - Connects to the Ethernet port on your computer or home network

Modem Lights 


Lights on Hitron CDA 30360 modem


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
Downstream

Downstream icon
Green BlinkingEstablishing a connection from the Internet to the computerVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection with one download frequencyN/A
Solid BlueNone - connection with multiple download frequencies, known as channel bondingN/A
Upstream

Upstream icon
OffEstablishing a connection from the computer to the InternetVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection with one upload frequencyN/A
Solid BlueNone - connection with multiple upload frequencies, known as channel bondingN/A
Status

Status icon
Green BlinkingEstablishing a connection to the cable providerVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection establishedN/A
Solid BlueNone - connection establishedN/A
LAN

Lans icon
Green BlinkingNone - data flowing between the computer and the InternetN/A
Solid GreenNone - connected to LAN device, such as a computer or routerN/A
Solid BlueNone - connected to LAN device, such as a computer or routerN/A

MAC Address Label


MAC Address on Hitron CDA 30360 modem


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources 


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