• Español
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

D-Link Wireless N 300 DIR-615 Router

Last Updated: Fri, 29 Aug 2014 > Related Articles

45 rated this


Learn to troubleshoot the D-Link Wireless N 300 DIR-615 router. Included in this article is information related to troubleshooting, installation, and manufacturer resources.


Front View


Front View of N 300 DIR-615 modem

Back View


Back View of N 300 DIR-615 modem


The D-Link  DIR-615 has the following ports available on the back of the router:

  • LAN Ethernet Ports 1-4 - Connects the router to the power adapter.
  • Internet Port - Connects the router to the cable modem.
  • Reset Button - Used to reset the router.
  • Power Receptor - Receptor for the supplied power adapter.

  Side View


Side View of N 300 DIR-615 modem

The D-Link  DIR-615 has a WiFi Protected Setup Button (WPS) on the right side of the router. Wi-Fi Protected Setup (WPS) System is a simplified method for securing your wireless network during the �Initial setup." 

Router Lights


Lights of N 300 DIR-615 modem


The lights indicate the current status of your router. To troubleshoot any connection problems, use the table below.

Router LightStatusProblemSolution
PowerSolid GreenNone. A solid light indicates a proper connection to the power supply.


OffPower is not being supplied to router.Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Internet  Solid GreenNone. There is a connection made through the Internet port.N/A
Solid AmberThe Internet is not accessible. Internet settings may need to be restored to the factory default settings.

 To restore the factory default settings:

  1. From your computer, go to Start > Settings > Control Panel.
  2. Double-click  Internet Options
  3. From the Security tab, click the option to restore the settings to default.
  4. Click the LAN Settings button. Make sure nothing is selected. 
  5. Click OK
  6. Go to the Advanced tab and click the button to restore these settings to their defaults. 
  7. Click OK.
Blinking GreenNone. Data is being transmitted and received. If your Internet light is green or blinking green, then you have a good Internet connection, and your wiring is correct.N/A
OffThe Internet is not accessible.

If the Internet light is off:

  • Verify that the Ethernet cable is securely connected between the router and the modem, and that both the modem and router are turned on.
  • Make sure that power is turned on to the connected computer.


(Wireless Local Area Network) 

Blinking GreenNone. The router is actively sending or receiving data over the wireless network. N/A
OffThe router is powered off or there is a problem with the wireless connection.

Make sure that Wireless is enabled on the router and the PC.

To enable Wireless on the router:

  1. Open a web-browser such as Internet Explorer and enter the IP address of the router (default:

    Result: The Login Router pop up window displays. 
  2. Login to the router.

    Note: The default username is Admin. Leave the password field blank.

    Result: The D-Link Configuration main page displays. 
  3. Select SETUP from the top navigation menu. 
  4. Select Wireless Settings from the left navigation menu. 
  5. Under Wireless Network Settings, check the Enable Wireless checkbox.

To enable Wireless on the PC, refer to your manufacturers instructions for enabling Wireless on the PC. 

LAN 1-4

(Local Area Network)

Blinking GreenNone. The router is successfully connected to a device through that port and communicating information.N/A
OffNo Ethernet found.Verify Ethernet cable connections and the power is on to the connected computer. If these steps do not resolve the issue, contact Customer Support at 1-877-216-9014.

Rate this Article:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?