• Español
  • Ashburn, VA
    Ashburn, VA

    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Installing Cox Security Suite Plus for Windows

Last Updated: Tue, 19 Aug 2014 > Related Articles

314 rated this


Learn the steps to download and install Cox Security Suite for Windows.


As a Cox High Speed Internet Customer, you a have license to download Cox Security Suite Plus on up to 5 computers, and McAfee family protection on up to 3 computers. You must login with the primary account Holder User ID in order to use Cox Security Software.

For more information on what this means, see Understanding Digital Identities and Account Types.

Using Cox Security Software

Remember you can always find all the useful features of your McAfee software right on your desktop with McAfee Security Center. Just click the appropriate link in Cox Security Software Features.


Where you are in the process...


AboutActivationDownload and InstallationAdditional Support
In progress...Next...
McAfee security software is compatible with Windows 8. Customers may be prompted to reboot their computers after installing this operating system. Click here if you are running Mac OS X.

After activating Cox Security Suite Plus on the Cox Internet Tools page, you will be forwarded to McAfee website to download the installation package.


You must first follow the steps in Activating Cox Security Suite in order to retrieve the download link. Cox Security Software must first be activated on our website and is not available for direct download.


On the Device Protection tab, click the Download button for McAfee Family Protection.


highlights Download


The Download button will result in an error if you have previously installed this software. See the FAQs in this article for more information.

Did you receive an software expiration error message when you clicked the download button? Click here to see why.

If you have previously installed Cox Security Suite Plus Powered by McAfee or any trial version of McAfee on your computer, you may be prompted to purchase a new subscription from McAfee. As long as you are a Cox High Speed Internet customer your subscription to Cox Security Suite is free. We are working with McAfee to resolve this issue. If you receive a prompt to buy a new subscription, contact us so that we can ensure your copy remains free. For additional help see Troubleshooting Cox Security Software.

highlights Expired tab



Review the License Agreement, then click I Agree.


 End User License Agreement


Click Download.


highlights Serial Number

Write down or save a copy of the serial number on this page for reference. You will be prompted to enter this serial number during installation.

When the McAfee Security Center window displays, choose either Complete or Custom then click the Next button.


highlights Complete (Recommended), Next


If you choose Custom, a new window displays allowing you to choose the McAfee products that you wish to install.

Select the programs and click the Next button.


Choose Your Features, highlighting Next


If a virus is discovered, follow the prompts to remove it. Once done, the download will continue.


McAfee begins the installation process. A green checkmark indicates that a feature was successfully installed.


Result: If you have other security software that is not compatible with Cox Security Suite, you will be asked to remove it. After removing the software, click Retry.


At the McAfee Product Installation window, check the Send anonymous usage information to McAfee box, then click the Next button.  



highlights Send anonymous usage information to McAfee

Click the Next button.
Click the Finish button.

Additional Support


Now that you have installed Cox Security Suite Plus, you are ready to start taking advantage of all of it's features.

If you require additional support, click the button below.

Additional Support

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?