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Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

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Managing Your Cox Home Security Account with the Subscriber Portal

Last Updated: Mon, 28 Jul 2014 > Related Articles

19 rated this

Summary

Learn how to change your username, password, and other codes through the online Cox Home Security Subscriber Portal.

Solution

You can manage your Cox Home Security System account information using the online Subscriber Portal. 

Topics:

Log In to the Portal

 

Log in to the Subscriber Portal by opening https://portal.coxhomesecurity.com

Enter your username and password.

 


Change Your Subscriber Portal Username 

 

  1. Click My Account from any page in the Subscriber Portal.

    My Account


  2. Click the Username tab.


    Username Tab

  3. Enter a new username in the New Username field and then enter it again in the Confirm New Username field.
  4. Click Change Username.

    Result: Your username is now changed. Next time you log in to the Subscriber Portal, use the new username.

Change Your Subscriber Portal Password

 

  1. Click My Account from any page in the Subscriber Portal.

    Result: The My Account screen displays.

    My Account
  2. Click the Password Manager tab.

    Password
  3. Change the password by entering the current password in the Old Password field.
  4. Enter a new password in the New Password field and enter it again in the Verify field.
  5. Click Change Password.

    Result: Your Subscriber portal password is now changed. Next time you log into the Subscriber Portal, use your new password.

Change Your Secret Word

 

  1. To change the secret word, select Security > Emergency Dispatch Setup on the toolbar.
  2. Click Unlock to View/Edit.

    Emergency Dispatch Setup

    Result: The Account Verification screen displays.

    Account Verification
  3. Enter your Keypad Master Code.

    Result: Your Secret Word displays.


  4. Enter a new Secret Word and click SAVE to accept the changes, or CANCEL to exit.

Change the Duress Code

 

  1. From the Cox Home Security Subscriber Portal main page select Security > Key Pad Codes.

    Result: The Key Pad Access Codes screen displays.
  2. Click the Pencil icon.

    Keypad Access Codes

    Result
    : The Account Verification dialog displays. Enter the Master Keypad Code.


    Account Verification
  3. Click OK.

    Result
    : The Edit Access Code screen displays.

  4. Enter a Name or leave it the same.
  5. Enter a new Access Code.
  6. Click SAVE.

Change Email Address

 

If you need to change your primary email address, contact Home Security Customer Support.

 


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