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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Activating the Cox Homelife Panic Alarm

Last Updated: Fri, 15 Jul 2016 > Related Articles

2 rated this

Summary

Learn how to use the panic alarm features of your new interactive Cox Homelife system.

Solution

Cox Homelife provides a silent alarm feature that can be activated through the key fob, the keypad, and the touchscreen. Panic / Emergency alarms are reported without an entry delay or alarm transmission delay.

Activating the Panic Alarm on the Key Fob

To activate the panic alarm on your key fob, follow the instructions below.

Press the panic button key fob panic alarm on the key fob and hold for three seconds.

Result: A silent alarm sent to the central monitoring service for police assistance.
 

The touchscreen will not react in any way, but the key fob LED flashes red once to indicate it has contacted the system, then flashes red seven times. The subscriber Contact List is notified by email or SMS that the alarm has been triggered.

Activating the Panic Alarm on the SMC Keypad

Follow the instructions below to activate the panic alarm on your keypad.

Press and hold the panic button for three seconds.


Result: A silent alarm sent to the central monitoring service for police assistance.


The touchscreen will not react, but the keypad unlock button flashes to indicate that the alarm has been sent. The emergency dispatch contact list is notified by email or SMS that the alarm has been triggered.
 

Note: The Centralite Keypad does not currently have a panic button.

Activating the Emergency Alarm on the Touchscreen

Follow the steps below to activate the emergency alarm on your touchscreen:
 

  1. Press the red panic button on the lower front of the touchscreen.

    Result
    : The Emergency screen displays.

    Emergency Alarms

  2. Tap Fire to send an alarm for emergency fire assistance.

    Result: The touchscreen sounds a repeating, high-pitched chime.

    Tap Medical to send an alarm for emergency medical assistance.

    Result
    : The touchscreen sounds an audible, repeating, triple beep signal.

    Tap Police to send an alarm for police assistance.

    Results:
    • By default the touchscreen will not issue an audible signal. The touchscreen displays a Police
      Panic In Progress
      alert. You have five seconds to cancel the alarm. Tap the alert to sound an audible, continuous, high pitched chime.
    • A silent alarm is sent to the central monitoring service (CMS) for police assistance. CMS calls the verify phone to confirm alarm and if no answer, police are dispatched. The alarm cannot be cancelled via the touchscreen after initial five second delay.

Enter your four digit master code to silence the siren from an audible alarm; however, the alarm has already been sent to the central monitoring station and police and cannot be cancelled after the five second delay.


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