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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Updating the Alarm Permit Number for Cox Homelife

Last Updated: Sun, 10 Jul 2016 > Related Articles

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Learn how to add the alarm permit number to the subscriber portal after your Cox Homelife system is installed.


Follow these steps to update your alarm permit number for your Cox Homelife system.

Not all cities require an alarm permit. See Cox Homelife Ordinances and Permit Documents to find permit requirements for your city.


In a web browser, go to https://Portal.coxhomelife.com/sp.

Result: The Subscriber Portal sign in window displays.

Enter your username and password.


Click the Security menu.

Security Menu Tab


Click Emergency Dispatch Setup.

Emergency Dispatch Setup

Result: The Emergency Dispatch Setup window displays.


At the bottom of the Emergency Dispatch Setup window, click the Alarm Permit Number field.

Alarm Permit Number

Result: A window displays with a blank field.

  1. In the field provided, enter the permit number.

  2. Click Save.

If the permit has an expiration date, click the Expires On This Date field.

Result: A window displays with a calendar icon.

  1. Click the calendar icon.


    Result: A window displays with a calendar of the current month.

  2. Click the arrow pointing to the right to advance to the month the permit expires.


  3. Click the date the permit expires.

    Result: The expiration date populates the date field.


  4. Click Save.

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