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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Updating the Alarm Permit Number for Cox Homelife

Last Updated: Fri, 26 Aug 2016 > Related Articles

4 rated this

Summary

Learn how to add the alarm permit number to the subscriber portal after your Cox Homelife system is installed.

Solution

Follow these steps to add or update your alarm permit number for your Cox Homelife system using the Subscriber Portal or the mobile app.

Not all cities require an alarm permit. See Cox Homelife Ordinances and Permit Documents to find permit requirements for your city.

Subscriber Portal

Add or change the Alarm Registration number and expiration date in the Subscriber Portal.

2

Click the More menu and select Account.

Security Menu Tab
 

3

Scroll to the bottom of the page to the Alarm Ordinance and Permit Registration section.

  1. Enter your Alarm Permit Number.
  2. Enter the expiration date in the Expires On field, if the permit has an expiration date.
  3. Click SAVE ALL.


Alarm Registration setup

 

Mobile App

Add or change your Alarm Registration number and expiration date in the mobile app.

1

Sign in to the Cox Homelife Mobile App.

2

Tap the More menu and select Account.

More menu


Account menu

3

Scroll to the bottom of the page to the Alarm Ordinance and Permit Registration section.

  1. Enter your Alarm Permit Number.
  2. Enter the expiration date in the Expires On field, if the permit has an expiration date.
  3. Tap SAVE ALL.


Alarm Registration setup

 

The steps below include the instructions for the Classic View of the Subscriber Portal.

Subscriber Portal - Classic View

Add or change the Alarm Registration number and expiration date using in the Classic View of the Subscriber Portal.

1

In a web browser, go to https://Portal.coxhomelife.com/sp.

Result: The Subscriber Portal sign in window displays.

Enter your username and password.

2

Click the Security menu.

Security Menu Tab
 

3

Click Emergency Dispatch Setup.

Emergency Dispatch Setup

Result: The Emergency Dispatch Setup window displays.

4

At the bottom of the Emergency Dispatch Setup window, click the Alarm Permit Number field.

Alarm Permit Number

Result: A window displays with a blank field.
 

  1. In the field provided, enter the permit number.


     
  2. Click Save.
5

If the permit has an expiration date, click the Expires On This Date field.
 

Result: A window displays with a calendar icon.
 

  1. Click the calendar icon.


     

    Result: A window displays with a calendar of the current month.
     

  2. Click the arrow pointing to the right to advance to the month the permit expires.


     

  3. Click the date the permit expires.

    Result: The expiration date populates the date field.
     


     

  4. Click Save.

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