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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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View and Capture Live Video and Snapshots Using the Cox Homelife Subscriber Portal

Last Updated: Thu, 25 Aug 2016 > Related Articles

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Summary

Learn how to capture and view video and snapshots with the Cox Homelife Subscriber Portal.

Solution

You can add up to six cameras to your Cox Homelife System. When an alarm is tripped, even if the monitoring station is not notified, the cameras will take five pictures in quick succession. From the main page of the Subscriber Portal, you can:

Currently you can stream live camera content for up to 80 minutes per session on the touchscreen, app or portal. A session is defined as an uninterrupted recording.
 

The Cox Homelife Continuous Video Recording (CVR) feature lets you capture continuously recorded video on one or two cameras, 24 hours a day, for up to ten days.
FeatureSteps
View live video

From the Subscriber Portal My Home page click on the camera image to view live streaming video from that one camera, or click the Cameras tile to view live streaming video from each camera. Select a desired camera to view live video, captured pictures and video clips from that specific camera. 

Main Page - Cameras
 


Note: If you are unable to view video feed take the following actions:

  • Check camera power. If it has power, reboot. 
  • Verify local firewall and other virus protection is not blocking camera feed.
View captured images

From the Subscriber Portal My Home page perform the following actions to view captured images.

  • Click a snapshot or video clip on the Activity Stream to view recorded video or pictures from the most recent recordings or captured pictures. 
  • Click Full to view all activity and filter by Pictures/Videos showing all captured images for each of your installed cameras.

Captured pictures and videos

Capture Live Video / Snapshot

Click on a live camera feed.

  • To capture a picture and save it, click on the Take Picture icon. 
  • To capture a 15 second video clip and save it, click on the Take Video icon.
  • To view a previously recorded video clip or picture, click on the clip or picture below the live video.
  • To view your other cameras, use the left and right arrows on the live video feed.

When the Take Picture or Take Video Clip function is performed, a thumbnail of the picture / clip is added to the array of thumbnails at the bottom of the page.



 

Capture Picture or Video
 
 


 

Save or Delete snapshot or video

To save or delete snapshots or video clips, select it, and click either the Save or Delete button.
 

Saving or Deleting Videos
 

Results:

  • Choosing Save saves the image to your computer and a check mark appears on the Save button to signify the image has saved. A pop-up box appears at the bottom of the window with three options - Open, Save, or Cancel. 
  • Choosing Delete causes a confirmation window to display. Click Delete again to confirm deletion.

    Confirm deletion
     

The steps below include the instructions for the Classic View of the Subscriber Portal.

Subscriber Portal - Classic View

Click here for the instructions for the Classic View version.


FeatureSteps
View live video

From the Subscriber Portal main page in the Cameras portlet, click View Live Cameras or click Security > Cameras on the toolbar.

Main Portal - Cameras

 

Result: One of the cameras displays as live video. The other camera views (not live video) appear above the live video. You can view live video from the other cameras above by clicking on the image.

Live Video


Note: If you are unable to view video feed take the following actions:

  • Check camera power. If it has power, reboot. 
  • Verify local firewall and other virus protection is not blocking camera feed.
View captured images

From the Subscriber Portal main page, select View Saved Pictures and Videos from the Saved Pictures and Videos portlet to see a listing of the images captured manually and automatically (during alarm events).

  • If an image or video was taken as a result of a rule, a purple triangle displays. By clicking the Rule link, you can review the rule.
  • Images that were captured automatically during an alarm have an ALARM button in the right hand corner and display the security zone that caused the images to be taken.
  • Images that were captured manually have a camera icon in the right hand corner.

Saved Pictures and Videos

Capture Live Video / SnapshotFrom the Subscriber Portal main page in the Cameras portlet, click View Live Cameras or click Security > Cameras on the toolbar. Select a camera, click Take Picture or click Take Video Clip.

Result: An image is taken or a video clip is recorded (about 15 seconds) with the selected camera.
When the Take Picture or Take Video Clip function is performed, a thumbnail of the picture / clip is added to the array of thumbnails at the bottom of the page.

Take Picture or Take Video
 
Delete snapshot or video

To delete snapshots or video clips, select one or more check boxes, and click the Delete button.
 

Deleting Pictures or Videos
 

Result: A confirmation window displays. Click Yes to confirm deletion.
 

Confirm Delete


 


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