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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Cellular Backup Capabilities for Cox Homelife

Last Updated: Thu, 05 Jan 2017 > Related Articles

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If your Internet connection is down, the cellular backup on your Cox Homelife system activates.


Your Cox Homelife system continues to work if your Internet connection is down. It will function on a cellular backup system. However, functions are limited until the Internet connection is restored. Refer to the table for details about the types of functions available when the system is running on cellular backup.

Cellular backup is an emergency channel designed to ensure your security system continues to communicate alarms.


Event Message TypeFunctions on Cellular Backup?
Alarm EventsYes
Arm / Disarm EventsYes
Broadband Down EventsNo
Email / SMS for Rules (no images)Yes
Entry Delay EventsYes
Heartbeat EventsYes
Trouble EventsYes
Zone EventsNo

Mobile Commands (Portal or App)

OptionsFunctions on Cellular Backup?
Arm / DisarmYes
Bypass ZonesYes
Create RulesNo
Create, Update, or Delete Keypad CodesYes
Delete AppNo
Delete RulesYes
Enable / Disable RulesYes
Lifestyle Devices (thermostats, lighting controls)No
Update CameraYes
Update RuleNo
Update ZoneYes
Continuous Video Recording (CVR)No

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