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Cox Home Security Touchscreen Message Alerts

Last Updated: Sat, 31 May 2014 > Related Articles

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Summary

If you receive an alert on your touchscreen, find the message in the table for more information.

Solution

The Cox Home Security Touchscreen Message Alerts table below describes how to define and resolve touchscreen alerts.


MessageCauseResolution
AC Power LossTouchscreen is not receiving A/C power.

The system is in Low Power Mode.

Confirm that the power adapter is plugged into the touchscreen.

Confirm that the power adapter is plugged into an unswitched outlet.

Confirm that the unswitched outlet has power.

Install the power adapter into another outlet.

Alarm communication failedTouchscreen is not accessing the Internet through the local network, nor does it have cellular connectivity.Restore Internet connectivity as soon as possible. If the lack of cellular connectivity persists contact Customer Support.
Battery failureBackup battery for the touchscreen is dead, and there is a loss of external power. After external power is restored, it takes approximately 21 hours for the battery to be fully charged.When AC Power is restored the battery will recharge. If not, have the battery connection checked. Contact Customer Support.
Battery LowSee Sensor Battery Low.Confirm that the power adapter is plugged into an unswitched outlet. If A/C power is connected but has been off for an extended period, the battery could still be charging.
Battery RemovedBattery for the touchscreen has become detached.Open the battery cover and check the battery connection.
Broadband connection failedTouchscreen is not accessing the Internet through the local network, but the device still has cellular connectivity.Restore Internet connectivity as soon as possible.
Camera Connection FailedTouchscreen cannot communicate with one of your IP cameras.Ensure that the camera is powered on, and that it is in range of the Wi-Fi router. The power indicator light on the camera should be on solid.
Cellular communication failedTouchscreen cannot communicate over the cellular network.If this problem persists, contact Customer Support.
Communication JammedTouchscreen has detected an attempt to jam its communication with the sensors. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors.This could be a burglary in progress.
Lost PowerExternal power for the sensor or device named in this alert is not connected. Only applicable to devices that required external power.Restore power to the sensor or device as soon as possible to avoid draining the battery.
Low Battery DetectedBattery for the identified sensor is low.Replace the battery as soon as possible.
Needs CleaningSensor named in this alert is dirty or dusty.Clean the identified sensor.
Network connection failedNo broadband or cellular connectivity to the touchscreen.Restore Internet connectivity as soon as possible; contact Customer Support to report your loss of cellular connectivity.
Sensor Battery LowThe battery in the sensor is getting low. It should be replaced as soon as possible. A low battery report is issued when the battery reaches is 2.75v for sensors and key pads and 2.6v for key fobs.Replace the battery as soon as possible. Replace with a battery of the same size and capacity. If you cannot replace the battery immediately, you can choose to acknowledge the problem (touch OK in the Troubles list) for now so you can arm your system. If after replacing the battery the problem persists, contact Customer Support.
Sensor Communication FailureTouchscreen cannot communicate with the identified sensor. The most common cause for a sensor communication failure is a low battery. The touchscreen checks its communication integrity with the sensors every 27 minutes. This message is posted when the sensor fails two checks in a row.Replace the battery OR Replace the sensor. Replace the battery immediately with a battery of the same size and capacity. If you cannot replace the battery at this time, you may choose to acknowledge the problem for now so that you may successfully arm your system. If after replacing the battery the problem persists, contact Customer Support.
Sensor Communication JammedTouchcreen’s communication with the identified sensor is being jammed. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors.This could be a burglary in progress.
Sensor Lost PowerExternal power for the identified sensor or device is not connected.Restore power to the sensor or device as soon as possible to avoid draining the battery.
Sensor Needs CleaningIdentified smoke detector is dirty or dusty.Clean the identified smoke detector.
Sensor Tamper DetectedCover of the identified sensor has been removed.Make sure that the sensor cover on the sensor is securely attached to the sensor base. For smoke detectors, ensure the cover is securely in the twist-lock position on the base. If the problem persists, you can choose to acknowledge the problem (touch ACK) in order to be able to arm your system until Customer Care can provide a permanent solution.
Sensor Test Button PressedTest button for the identified sensor was pressed.If a sensor test is not in progress, check the identified sensor.
System Battery LowTouchscreen has lost A/C power and is on battery backup. The battery voltage is 3.7v that is about 5% remaining power. Complete loss of power to the touchscreen is imminent.Check the A/C adapter. Restore A/C power to the touchscreen as soon as possible.
System not ready to ArmDoor or window is open.Open the Security widget and check the security zones, door or window might be open.
System Power LostTouchscreen has lost A/C power and is on battery backup.Check the A/C adapter; Restore A/C power to the touchscreen as soon as possible.
System TamperedThe back cover or battery cover of the touchscreen has been removed.Replace the cover as soon as possible.
System Upgrade in Progress MessageFirmware update currently in progress.No action required; Message will go away when the update is completed.
System will not ArmUser entered an invalid keypad code when attempting to arm the system.Re-attempt to enter the security code. Use the Settings widget to add, edit, and delete keypad codes. Contact Customer Support.
Tamper DetectedCover of the identified sensor or device has been removed.Check the sensor or device.
Zone Swinger ShutdownA sensor has been too many times resulting in alarms (default is one time). No more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. The Swinger Shutdown feature helps prevent a runaway touchscreen from tying up the central station.Disarm the system to stop the swinger shutdown. Contact Customer Support to find out the maximum number of alarms sent to central monitoring before swinger shutdown for your system.

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