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Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

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Troubleshooting Rule Settings in Cox Home Security

Last Updated: Sat, 31 May 2014 > Related Articles

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Summary

Find troubleshooting tips to resolve issues with rules for the Cox Home Security System.

Solution

If you have encountered trouble setting rules for Cox Home Security, use the following steps to resolve your problem.
For more information on creating and managing rules see Managing Rules in the Cox Home Security System.

CauseSolution
The rule is based on a sensor that is not working. For example the sensor has a low or bad battery.Call Cox Customer Support to troubleshoot issues with your sensors.
Conflicting rules have been set up.Remove or edit one of the conflicting rules.
See Managing Rules in the Cox Home Security System.
The rule has a special character or symbol in the rule name.Remove any special characters or symbols from the rule name.

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