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Enabling or Disabling the Duress Code on the Cox Home Security Touchscreen and Subscriber Portal

Last Updated: Mon, 01 Dec 2014 > Related Articles

1 rated this

Summary

Enable or disable the duress code on the Cox Home Security Touchscreen.

Solution

The duress code is a silent alarm triggered by entering a specific four digit code into the touchscreen or keypad to signify a danger / hostage situation in progress. The code can be used to if an intruder forces you to arm / disarm your system or access your security settings. This code is not verified by Central Monitoring Station and police are dispatched immediately.

Take note of the following messages before you enable your duress code.

  • Remember to verify you are entering the duress code only when you feel you are in danger. Accidently entering your duress code at the touchscreen or keypad and confusing it with the master code causes false alarms and police are dispatched unnecessarily.
  • False alarms can lead to fines of hundreds of dollars from your city or town and even revocation of your alarm permit. Police do not respond to home alarms with revoked permits.
  • There is a safety concern for all parties if police show up on a possible hostage situation and the homeowner is not aware what is happening.

Disable Duress Code on the Touchscreen


Learn to disable the duress code. 

1

From the Cox Home Security Touchscreen Settings menu, touch Security > Manage Keypad Codes.
 
Manage Keypad Codes
 
Result: The Manage Keypad Codes screen displays.
 
Manage Duress Code
 

2
Select Edit in the Duress field.
3
Touch Disable Duress Code.

Result: Your duress code is now inactive.

Enable Duress Code on the Touchscreen


Learn to enable the duress code. 

1

From the Cox Home Security Touchscreen Settings menu, touch Security > Manage Keypad Codes.
 
Manage Keypad Codes
 
Result: The Manage Keypad Codes screen displays.
 
Manage Duress Code
 

2
Select Edit in the Duress field.
3
Touch Enable Duress Code.
4
Enter your four digit duress code.

Note
: You will be asked to verify new code before saving it.
5
Touch Save.

Result: Your duress code is active.

Enable Duress Code in Subscriber Portal  


Learn to enable the duress code in the subscriber portal.

1

From the Cox Home Security Subscriber Portal main page select Security > Key Pad Codes.
 
Result: The Keypad Access Codes page displays.
 
Keypad Access Codes

2

Click the Pencil icon.
 
Result: The Account Verification window displays.
 
Account Verification

3

Enter the Master Key Pad Code, then click OK.
 
Result: The Edit Access Code window displays.
 
Edit Access Code

4

Enter a four digit Access Code, then click SAVE.
 

Result: Your new duress code is active.


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