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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Troubleshooting Cox Homelife Smoke Detectors

Last Updated: Fri, 30 Sep 2016 > Related Articles

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See common problems with the smoke detector of your interactive Cox Homelife system.


Learn how to handle common problems with Cox Homelife's smoke detectors. Use the table below to identify the problem and action to take.

  • Communication Failure
  • Low Battery
  • Poor Wireless Sensor Strength
  • Sensor Failure
  • Unable to Communicate to Touchscreen
For any of these issues, contact Customer Support for assistance.
TamperSensor has been physically removed from its base. Check sensor mounting.
Dead Battery

Begins with low battery message and ends with communication failure.

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