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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Arming and Disarming Your Cox Homelife System

Last Updated: Wed, 15 Jul 2015 > Related Articles

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Summary

Learn about the armed states and how to arm and disarm your Cox Homelife system.

Solution

Arming modes for the Cox Homelife system are listed below:

  • Away - everyone is going away from the home.
  • Stay - someone might be staying in the home.
  • Night - everyone is in for the night, and no one will enter or leave after arming.

You can be notified when the system is armed via email and text messages.
 

The specific equipment that will be activated in each of the arming modes are indicated in the table below.
 

Arming ModePerimeter Door / WindowMotion Detectors
AwayActivatedActivated
StayActivatedNot Activated
NightActivatedNot Activated

Arming and Disarming Your Cox Homelife System

Learn the steps to arm or disarm your Cox Homelife system using any of the following devices:


Arming and Disarming Using Key Fob

  • Arm
  • On the key fob, press the Arm Away button for 1.5 seconds to arm the system.

    Result: The LED flashes red once to indicate that it has contacted the system, then lights red for one second.

    If a door or window is open, the Exit Delay starts at this time. There is a 30 second default period before the system is active. The LED will flash orange seven times if the system is not ready.
     

  • Disarm
  • Press the Disarm button on the Cox Homelife key fob.

    Result: The LED flashes green once to indicate that it has contacted the system and then lights green for one second.


Arming and Disarming Using Keypad

  • Arm Away Mode - Use this mode when no one is on the premises.
    1. Enter a valid keypad code.
    2. Press the Arm button to place the system in Arm Away mode

      Result: The Unarmed button turns red for three seconds.
  • If a door or window is open, the Exit Delay starts at this time. There is a 30 second default period before the system is active. The LED will flash orange seven times if the system is not ready.
     

  • Arm Stay Mode - Use this mode when the home / office is still occupied.
    1. Enter a valid keypad code.
    2. Press the Arm button to arm the system in Arm Stay mode.

    • Result: The Unarmed button turns red for three seconds.
  • If a door or window is open, the Exit Delay starts at this time. There is a 60 second default period (120 seconds maximum) with no beeping from the touchscreen. The LED will flash orange seven times if the system is not ready.
     

  • Disarm - To disable Away or Stay modes.
    1. Enter a valid key pad code.
    2. Press the Unlock button to disarm the system.

      Result: The unlock button turns green for three seconds to indicate that the system has been disarmed.
  • There is no entry delay period.


Arming and Disarming using Subscriber Portal

  • Arm
    1. Click the Security Status header when the system is in the Disarmed state or select Security > Arm on the toolbar.

      Result: A dialog box appears.
    2. Select the Arming Mode and enter the Keypad Code.
    3. Click Arm Now.

If any security zones are currently faulted, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system.

Turning zones off means that they will not cause an alarm to be faulted if they are tripped.
 

  • Disarm
    1. Click the Security Status header when the system is in the Armed state or select Security > Disarm on the toolbar.

      Result: A dialog box appears.
    2. Enter the Keypad Code.
    3. Click Disarm.

Arming and Disarming Using Touchscreen

  • Arm Stay
    1. On the touchscreen, touch the Security widget or touch the Disarmed - Press to Arm button on the Home screen.
    2. Choose the Arm System tab.
    3. Touch Arm Stay.
    4. Enter your Keypad Code.
  • Arm Away
    1. On the touchscreen, touch the Security widget or touch the Disarmed - Press to Arm button on the Home screen.
    2. Choose the Arm System tab.
    3. Touch Arm Away.
    4. Enter your Keypad Code.
  • Arm Night
    1. On the touchscreen, touch the Security widget or touch the Disarmed - Press to Arm button on the Home screen.
    2. Choose the Arm System tab.
    3. Touch Arm Night.
    4. Enter your Keypad Code.

Notes:

  • The touchscreen generates short, audible alerts while arming, indicating 60 seconds for exit. When you enter your home when the system is armed, you will hear audible alerts for 30 seconds.
  • If any security zones are currently faulted, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system.
  • Turning zones off means that they will not cause an alarm to be faulted if they are tripped.
  • Disarm
    1. Press the Armed – Press to Disarm button on the
      Home screen.
    2. Enter your Keypad Code.

Arming the Security System with the Mobile Application
 

The steps below will allow you to arm your Cox Homelife system from your mobile phone.

  1. Open and log in to the Cox Homelife mobile application.
  2. Press the green Security-Disarmed icon.

    Result: The Security screen displays.
  3. Tap Disarmed – Press to Arm.

    Result: The Choose How to Arm screen displays.
  4. Make a selection based on your present situation from the following choices:
    • Is someone staying in your home? Tap Arm Stay.

      Note: You may want to arm only certain zones.
    • Is no one staying in your home? Tap Arm Away.

      Note: You may want to arm all zones.
    • Is someone staying in your home? Tap Arm Night.

      Note: You may want to arm only certain zones.
  5. Enter your four-digit keypad code to arm the system.
  6. The system will give you a countdown, during which you may cancel. To cancel arming, you will need to re-enter your security code.

Disarming the Security System
 

The steps below will allow you to disarm your Cox Homelife system from your mobile phone.

  1. On the Home screen, tap the red Security – Armed icon.
  2. Or, on the Security screen, tap the red Armed – Press to Disarm icon.
  3. Enter your four-digit keypad code to disarm the system.

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