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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Managing Security Zones in the Subscriber Portal and Touchscreen for Cox Homelife

Last Updated: Wed, 02 Nov 2016 > Related Articles

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Summary

Learn how to manage security zones in your Cox Homelife Subscriber Portal and Touchscreen.

Solution

Security Zones

There are four basic types of security zones available for use, excluding smoke detectors, CO detectors and flood sensors.
 

ZoneDescriptionStates
Entry Exit PointDoorways that end users will use to enter an armed premises.Open and Closed
Non-Entry / Exit PointsWindows or doorways that end users will use to enter an armed premises.
Interior Motion DetectorsMotion detectors inside the premises.Motion and Still
Exterior Motion DetectorsMotion detectors on the premise grounds.

Managing Security Zones in the Subscriber Portal

  1. To manage Security Zones, from the My Home screen, tap the green Security Zones tile.
  2. Once the the Security Zones page displays, you can do the following:
    • View the current state of each zone.
    • Turn zones off or on in the Bypass column.


      Security Zones

Zones that are turned off do not trip alarms when they are faulted. Fire / Smoke detectors, CO detectors nor Flood Sensors can be turned off. If any security zones are currently faulted, preventing the system from being armed, you must toggle the button to OFF in the Bypass column for that zone before arming the system. 
 

Modifying the Name of a Zone

  1. Click More from the menu bar.
  2. Select Manage Devices tile from the list.
  3. Click the Edit button to modify the names of the zones.

    Note
    : The maximum length for a zone name should be 31 characters. When zone names exceed this length, alarms for those zones cannot be delivered to the Central Monitoring Station.

Managing Security Zones Using the Touchscreen

To manage Security Zones, touch Security app from the touchscreen home.
 
Touchscreen-Security Zones


Result
: The Security screen displays.

From this screen you can do the following:

  • View the current state of each zone.
  • Select Arm Stay, Arm Away, or Arm Night.
  • Turn zones off or on by touching Turn Zone Off or Turn Zone On button.

Zones that are turned off do not trip alarms when they are faulted. Fire / Smoke detectors, CO detectors nor Flood Sensors can be turned off. If any security zones are currently faulted, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system.

 


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