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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Managing Rules Contacts in the Cox Homelife Subscriber Portal

Last Updated: Mon, 12 Dec 2016 > Related Articles

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Learn how to create and change designated contacts for Non-emergency notifications.


Non-emergency contacts must be set up for rule notifications. These rules are different from your emergency dispatch contacts which are notified in the event of an alarm. You can manage Non-Emergency contacts in the Cox Homelife Subscriber Portal using the steps below.

Subscriber Portal - Classic View - The instructions for the Classic View in the Subscriber Portal are provided below.

Refer to Setting Up Emergency Dispatch Contacts and Managing Rules in the Cox Homelife System for assistance with emergency contacts and rules set up.


Select More from the toolbar and click Contacts.

More menu and select Contacts


Follow the steps below to add a new Non-emergency contact.

  1. Click the + icon.

    Add Contact

  2. Enter the contact information in the Add Contact window.
  3. Click SAVE.
To edit existing contact information, click the Pencil icon.

Modify Contacts

Result: The Edit Contact window displays.

Delete Contact

  1. To modify the information, enter the changes, and click SAVE.
  2. To remove the contact, click DELETE.


  • Any person added as a Non-emergency contact is alerted for all rules created.
  • Contacts cannot be deleted if they are defined in a rule.
  • The person associated with the account is automatically added as a contact. This contact cannot be deleted from the list of contacts.

The steps below include the instructions for the Classic View of the Subscriber Portal.

Subscriber Portal - Classic View

The images and instructions below are for the Classic View in the Subscriber Portal.


Log into the Cox Homelife Subscriber Portal, select Classic View.


Select Rules from the toolbar.


Click Contacts for Rules.


On the Contacts page, you can complete the following tasks:

  • Click Add Contact to add a new contact.
  • Click the Pencil icon to modify a contact.
  • Click the Trashcan icon to delete a contact.

    Contacts For Rules

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