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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Viewing Activity History in the Cox Homelife Subscriber Portal and Mobile App

Last Updated: Tue, 23 May 2017 > Related Articles

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Summary

You can monitor Cox Homelife activity using the Subscriber Portal and mobile app.

Solution

View Activity in the Subscriber Portal

To view the activity on your system, click the Activity Menu. This feature also allows you to view saved pictures and video clips.
 

Activity Information OptionsDescription
All ActivityAll logged events.
AlarmSystem was tripped causing a call to be sent to a central monitoring station.
Camera MotionMotion was detected on a motion enabled camera.
Door locks

Door was locked or unlocked.

Pictures/Videos An activity was captured by camera.
Security System/System System was disarmed or armed in Arm Away, Arm Stay, or Arm Night mode.
Troubles 
  • System Trouble events are when the Touchscreen has lost power or has a low battery.
  • Zone Trouble events are when a sensor has failed due to battery power or it has been tampered with.
Zones/SensorsAn event has occurred at a non-bypassed security zone, regardless of whether the system is armed or disarmed.

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View and Filter Activity Calendar in the Subscriber Portal

The calendar lists all activity logged by the system for the last 30 days. Only the most recent 150 activity events are listed for each day.

CriteriaSteps
View by Specific Date
  • Click a date on the calendar to view the events for that day.
  • Click on the left arrow to view a past date.


    Activity Calendar



 
Modify what events are includedClick the filter options to display specific type of activity. For example, below Zones/Sensors are selected displaying the date and time of activity.

Note: The display defaults to the most recent time of the day. If you want to view earlier or later events click Show earlier events or Show later events.

Activity Filter by Date

 

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View Activity in the Mobile App

To view the activity on your system, using the Cox Homelife Mobile App, tap the Activity menu. This feature also allows you to view saved pictures and video clips.
 

Activity Information OptionsDescription
All ActivityAll logged events.
AlarmSystem was tripped causing a call to be sent to a central monitoring station.
Camera MotionMotion was detected on a motion enabled camera.
Door locks

Door was locked or unlocked.

Pictures/Videos An activity was captured by camera.
Security System/System System was disarmed or armed in Arm Away, Arm Stay, or Arm Night mode.
Troubles 
  • System Trouble events are when the Touchscreen has lost power or has a low battery.
  • Zone Trouble events are when a sensor has failed due to battery power or it has been tampered with.
Zones/SensorsAn event has occurred at a non-bypassed security zone, regardless of whether the system is armed or disarmed.

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View and Filter Activity Calendar in the Mobile App

The calendar lists all activity logged by the system for the last 30 days. Only the most recent 150 activity events are listed for each day.

CriteriaSteps
View by Specific Date
  • Tap the calendar icon on the top right corner to view the events for a specific day up to 30 days in the past.
  • Tap the left arrow to view a past date.


    Activity Calendar



 
Modify what events are included

Tap the Filter button to display options for specific type of activity. For example, below Door Locks are selected and will display the date and time of the activity.

Activity Filter by Date
 

To return to the All Activity view, tap the exit icon.

Filtered List - Door Locks
 

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