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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Signing into Cox Homelife Mobile App

Last Updated: Thu, 25 Aug 2016 > Related Articles

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Summary

Learn the process to sign in to the Cox Homelife mobile app using either an iPhone or Android device.

Solution

Signing In

You can download the Cox Homelife Mobile App free of charge from your app store. Once the app has downloaded to your device follow these steps to sign in on your iPhone and Android devices.
 

If you have trouble signing in, tap the Settings icon to make sure that the Cox server is checked. 

1

Launch the Cox Homelife app.  
 

2
On the Sign In screen, tap Settings.
 
Sign In screen - Settings
3
From the Settings screen, ensure the green check mark displays next to the Cox Homelife server name.

Mobile App - Cox Server

Note: If the check mark is not displayed next to Homelife, tap Cox Homelife to move it from the Custom 1 or 2 server to Cox Homelife server.
 
4

To return to the Sign In screen, tap Back.
 
Settings Screen Back button
 

5

Tap Take a Tour to experience all of the available app features on the Mobile App.

Sign In - Take a Tour

6
  • If accessing on your mobile phone, tap the Support icon to automatically load the Cox Homelife Customer Care phone number on your phone so that you may speak with one of our Customer Care Agents to assist you with any questions you may have. 
  • If accessing on your tablet, tap the Support icon and a browser page launches for the Homelife Support pages containing the Cox Homelife Support phone number and support articles.


    Sign In - Support
7

Return back to the Sign In screen to now enter your user name and password. Tap the check box next to Keep Me Signed In, this automatically displays the same user name on the sign in screen without having to enter it each time.

Keep Me Signed In option
 

Your sign in credentials for the Cox Homelife Subscriber Portal and mobile app are the same. If you forget your username or password, click the appropriate link on the Subscriber Portal or mobile app Sign In page to begin the process of retrieving your username or resetting your password. Follow the instructions on the web pages or email messages associated with this process to restore your access to the web portal and mobile app.
 


Setting and Using the PIN

With the Cox Homelife mobile app, you have the option of signing in with a four-digit PIN. The PIN allows you to bypass the user name and password while still providing a level of security.
 
To set up the PIN, follow the steps below.

1

On the My Home screen, tap the More menu.

My Home screen - More menu
 

2

From the More menu, tap System Settings tile.

More menu - System Settings Tile
 

3

Scroll down to the Sign in Settings section. Next to PIN sign in, tap ENABLE.
 

Pin sign in - Enable
4

On the Enter PIN screen, enter your chosen PIN.

Enter PIN screen
 

Result: The Confirm your PIN screen displays and you are prompted to reenter your PIN.
 

5

After PIN is enabled, you have the option of entering your PIN or Password to access the Cox Homelife mobile app.
 

  1. To enter your PIN, use the number keys.

    Enter Your Pin
  2. To enter your password, tap Use password sign in.
     
    Use Password option
6

To deactivate the PIN sign in, scroll down to the Sign in Settings section. Next to PIN sign in, tap DISABLE.

Disable Pin Sign in
 


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