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Home Security

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Logging into Cox Home Security Mobile App

Last Updated: Tue, 12 Aug 2014 > Related Articles

4 rated this

Summary

Learn the process to login to the Cox Home Security mobile app. This process applies to both iPhone and Android devices.

Solution

Follow these steps to login to the Cox Home Security mobile app on iPhone and Android devices.

User Name and Password

Cox Home Security must be selected on the Settings screen. If Cox Home Security is not selected an error message will display.
1

Open the Cox Home Security mobile app.
 
Result: The Login screen displays.

2
From the Login screen, tap Settings.
 
Cox Home Security Login Screen

3
From the Settings screen, tap Cox Home Security.

Note: Make certain the green checkmark displays next to the Cox Home Security server name and if it doesn’t, then tap Cox Home Security to move it from the Demo server to Cox Home Security server.
 
Cox Home Security Settings
4

To return to the Login screen, tap Home.
 
Tap Home to return to login screen
 
You may now enter your user name and password.
 

Your login for the Cox Home Security Subscriber Portal and mobile app are the same. If you forget your username or password, click the appropriate link on the Subscriber Portal Sign In page to begin the process of retrieving your username or resetting your password. Follow the instructions on the web pages or email messages associated with this process to restore your access to the web portal and mobile app.


Setting and Using the PIN

With the Cox Home Security mobile app, you have the option of logging in with a four-digit PIN. The PIN will allow you to bypass the user name and password while still providing a level of security.
 
To set up the PIN, follow the steps below.

1

On the Settings screen next to PIN login, tap Enable.
 
Enable Cox Home Security PIN
 
Result: The Set a PIN screen displays.

2
  1. On the Set a PIN screen, use the number keys to enter a four-digit PIN number.
     
    Use number keypad to set your PIN
     
    Result: The Confirm your PIN screen displays.
     
  2. Reenter the PIN number.
     
    Confirm the PIN
     
    Result: The Enter your PIN screen displays.
     
    Enter PIN to login
     
    Note: This is the screen you will see when you open the Cox Home Security mobile app.
3
Note: You have the option of entering your PIN or user name and password. 
 
To enter your PIN, use the number keys.
 
Enter your PIN or select Use password login
 
4

To use your user name and password, tap Use password login.
 
Tap to select user name and password login

 


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