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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Changing the Duress Code in the Cox Homelife Subscriber Portal and Touchscreen

Last Updated: Thu, 16 Jun 2016 > Related Articles

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Summary

Learn how to modify the Cox Homelife Duress Code in the Subscriber Portal and on the touchscreen.

Solution

The duress keypad code can be used if an intruder forces you to arm / disarm your system or access your security settings. Rather than entering your keypad code, enter the duress keypad code. When you do this, full access to your touchscreen is granted, but a silent alarm is immediately sent to the central monitoring station and police are dispatched. Learn how to change the Cox Homelife duress code in the Subscriber Portal and on the touchscreen.

Change in the Subscriber Portal

Learn to change the code in the subscriber portal.

1
From the Cox Homelife Subscriber Portal main page select Security > Key Pad Codes.
 
Result: The Keypad Access Codes window displays.
 
Keypad Access Codes
2

Click the Pencil icon.
 
Result: The Account Verification window displays.

Account Verification
 

3

Enter the Master Key Pad Code, and then click OK.
 
Result: The Edit Access Code window displays.

Edit Access Code
 
 

4

Enter a new Access Code, and then click SAVE.
 
Result: Your new duress code is active.
 

Change on the Touchscreen

Learn to change the code on the touchscreen.

1

From the Cox Homelife Touchscreen Settings menu, tap Security > Manage Keypad Codes.

Settings Menu

Result: The Manage Keypad Codes screen displays.

Manage Keypad Codes
 

2

Tap Edit in the Duress field.

3

If duress code is enabled, tap 4-Digit code field to change your current code.

If duress code is disabled, tap Enable Duress Code.

4

Enter the new 4-digit duress code.

Note: Verify the new code before you save it.

5

Tap Save.

Result: Your new duress code is active.


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