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Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

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Troubleshooting the Cox Home Security Key Fob and Keypad

Last Updated: Wed, 23 Jul 2014 > Related Articles

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Summary

Troubleshooting tips for common issues with the Cox Home Security key fob and keypad.

Solution

Manage the Cox Home Security Key Fob and Keypad

 

Learn more about how to troubleshoot the Cox Home Security key fob. The tables below offer troubleshooting explanations to common issues with the Cox Home Security key fob and keypad.

1

Take your key fob and stand in front of the touchscreen.

2

Push the asterisk (*) button on the middle of the key fob and use the table below to diagnose the light sequence flashes you receive.

3
If the light on the key fob...Then the key fob is...
Flashes red four timesNot communicating with the touchscreen. Contact Customer Support.
Flashes three times every five secondsNot paired. Contact Customer Support.

Does anything else such as:

  • Solid red
  • Green
  • Orange
Communicating with the touchscreen. Continue to step 4.
4

If the key fob is still not functioning normally take these steps:

  • If the key fob is not arming, stand closer to the touchscreen.
  • Do not stand behind barriers that may be in the way. For example walls, garage doors, inside car etc. should be avoided.

Going through any types of walls or while inside a car the key fob will only have a range of 25 to 50 feet.

5

If you don't have any barrier obstructions and the key fob isn't functioning, contact Customer Support.

Keypad Issues

 

See the table below for solutions to common problems with keypad operations.

If...Then...
Low BatteryBatteries will need to be replaced. Contact Customer Support.
Communication FailureContact Customer Support to activate keypad to test, perform sensor test.
Poor Wireless Sensor StrengthMove or rotate the sensor.
TamperCover has been physically removed from its base check sensor mounting.
Dead BatteryWill start with low battery message and end with communication failure. Contact Customer Support.
Sensor FailureMake sure the battery is good and installed correctly. Contact Customer Support.

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