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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Managing Your Cox Homelife Account with the Subscriber Portal

Last Updated: Thu, 25 Aug 2016 > Related Articles

32 rated this

Summary

Learn how to change your username, password, and other codes through the online Cox Homelife Subscriber Portal.

Solution

You can manage your Cox Homelife System account information using the online Subscriber Portal.

Topics:

Sign In to the Portal

  1. Sign in to the Cox Homelife Subscriber Portal.
  2. Enter your username and password.

    Note: If you forget your username or password, click the appropriate link on the Sign In page to begin the process of retrieving your username or resetting your password. Follow the instructions on the web pages or email messages associated with this process to restore your access to the web portal.


    Forgot Username or Password Link
     

Change Your Subscriber Portal Username

  1. On the My Home page, select the More menu and click the Account tile.

    More menu - Account tile

  2. Click the Change Username button.

    Change User Name Button

  3. Enter a new username in the New Username field and then enter it again in the Confirm Username field.
  4. Click SAVE.

    Result: Your username is now changed. The next time you sign in to the Subscriber Portal, use the new username.

Change Your Subscriber Portal Password

  1. On the My Home page, select the More menu and click the Account tile.
  2. Click the Change Password button.

    Change Password Button

  3. Change the password by entering the current password in the Old password field.
  4. Enter a new password in the New password field and enter it again in the Confirm password field.
  5. Click SAVE.

    Result: Your Subscriber portal password is now changed. The next time you sign into the Subscriber Portal, use your new password.

Change Your Secret Word

  1. On the My Home page, select the More menu and click the Account tile.
  2. On the Account window, scroll down to the Secret Word section and click the View/Edit button.

    Unlock Secret Word

  3. On the Account Verification window, enter the Master Code.

    Account Verification window

  4. The current Secret Password displays, enter a new Secret Password and click SAVE ALL to accept the changes.

    Secret Word section

Change the Duress Code

  1. From the My Home page, select the More menu and click the Keypad Codes tile.

    More menu - keypad codes
  2. On the Keypad Codes window, click the Pencil icon.
     
    Keypad Codes window
  3. In the Account Verification window, enter the Master Code.


    Account Verfication window
     

  4. In the Edit Keypad Code window, complete the following steps:
    1. Enter a new 4-Digit Code.
    2. Click SAVE.
       

      Edit Keypad Code

    Result: Your new duress code is active.
     

Change Email Address

If you need to change your primary email address, contact Homelife Customer Support.


The steps below include the instructions for the Classic View of the Subscriber Portal.

Change Your Username in the Subscriber Portal - Classic View

  1. Click My Account from any page in the Subscriber Portal.

    highlights My Account option


  2. Click the Username tab.


    highlights Username option

  3. Enter a new username in the New Username field and then enter it again in the Confirm New Username field.
  4. Click Change Username.

    Result: Your username is now changed. The next time you log in to the Subscriber Portal, use the new username.

Change Your Password in the Subscriber Portal - Classic View

  1. Click My Account from any page in the Subscriber Portal.

    Result: The My Account window displays.

    highlights My Account option

  2. Click the Password tab.

    highlights Password option

  3. Change the password by entering the current password in the Old Password field.
  4. Enter a new password in the New Password field and enter it again in the Verify field.
  5. Click Change Password.

    Result: Your Subscriber portal password is now changed. The next time you log into the Subscriber Portal, use your new password.

Change Your Secret Word in the Subscriber Portal - Classic View

  1. To change the secret word, select Security > Emergency Dispatch Setup on the toolbar.
  2. Click Unlock to View/Edit.

    highlights Emergency Dispatch Setup page

    Result: The Account Verification window displays.

    highlights Account Verification page

  3. Enter your Keypad Master Code.

    Result: Your Secret Word displays.

    highlights Keyword Master Code

  4. Enter a new Secret Word and click SAVE to accept the changes, or CANCEL to exit.

Change the Duress Code in the Subscriber Portal - Classic View

  1. From the Cox Homelife Subscriber Portal main page select Security > Key Pad Codes.

    Result: The Key Pad Access Codes window displays.
  2. Click the Pencil icon.

    highlights Keypad Access Codes page

    Result
    : The Account Verification dialog displays. Enter the Master Keypad Code.


    highlights Account Verification page

  3. Click OK.

    Result
    : The Edit Access Code window displays.

    highlights Edit Access Code page

  4. Enter a Name or leave it the same.
  5. Enter a new Access Code.
  6. Click SAVE.

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