• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

Back Print Article

Cox Home Security Regulatory FAQs

Last Updated: Tue, 17 Jun 2014 > Related Articles

3 rated this

Summary

These FAQs will help you understand your alarm user responsibilities.

Solution

Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your locality.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your locality.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

*Fairfax County

PRIOR TO USE OF ALARM SYSTEM

N/A

Fredericksburg

PRIOR TO INSTALLATION

Annually

Spotsylvania County

UPON INSTALLATION

N A

Virginia Beach

UPON ACTIVATION

N/A

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

*Fairfax County, Virginia permit application provided by Cox Home Security.

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

Alarm Company
Cox Home Security
1341 Crossways Boulevard
Chesapeake, Virginia 23320
Virginia Alarm License No. 11-7776      
1-877-404-2568
Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Virginia License No. 11-1941
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All Virginia Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are registered through the Virginia Department of Criminal Justice Services (“DCJS”) and may be registered as alarm agents in additional towns and cities as needed.    
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents go through additional background checks when applying for their alarm agent licenses through DCJS and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to http://www.dcjs.virginia.gov/ps/directory/rocs/Search.aspx?facility=N.  Alarm agents may carry additional badges if licensed in other jurisdictions. 

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address. Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if/when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?