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Cox Home Security Regulatory FAQs

Last Updated: Tue, 17 Jun 2014 > Related Articles

3 rated this

Summary

These FAQs will help you understand your alarm user responsibilities.

Solution

Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your locality.

Am I required to register for an Alarm Permit?

As of the date of this document, in Las Vegas, there are no requirements for alarm permits.

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city. Refer to your city Alarm Ordinance for information specific to your city.

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city. Refer to your city Alarm Ordinance for information specific to your city.

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city. Refer to your city Alarm Ordinance for information specific to your city.

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city.

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the City Ordinance on my premises? 

The requirement to maintain a copy of the City Ordinance varies from city to city. Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the alarm operation and training instructions on my premises?

The requirement to maintain a copy of the alarm operation and training instructions varies from city to city. Refer to your city Alarm Ordinance for information specific to your city.


 

Cox Home Security Responsibilities

Does Cox Home Security have a business license?

Cox maintains business licenses wherever it is required. Some towns and cities share multi-jurisdictional licenses and some have separate  alarm business licenses. Some jurisdictions require neither. If a town or city has an alarm business ordinance, all mandatory licensing will be explained therein. Valid state alarm company licenses are often required for companies that have employees that sell and install alarms.
 
In Las Vegas, Cox Home Security maintains a State Contractor’s License No. 0078331 and local business licenses.  Local business licenses numbers can be found on the states web site.

Where can I find copies of our business licenses?

All of Cox business licenses are displayed at our Las Vegas, NV main office, 1700 Vegas Drive, Las Vegas, NV  89106.

Does Cox Home Security have a home security responsible manager or qualifying Individual?

Many state alarm company licenses require that a responsible manager or qualifying individual with certain experience, training, and responsibilities. In Las Vegas, the qualifying manager must be an employee having ability to hire and fire alarm agents.
 
The qualifying manager may also be responsible for one or more of the following task:

  • Apply for the alarm company licenses.
  • Display the license in a conspicuous location at the place of business.
  • Notify the state agency of:
    • Changes in address
    • Changes in ownership
    • Changes in employment status of employees
    • Criminal convictions of any of the officers or employees
    • Change in monitoring company

Will you notify the City that I have obtained an alarm system?

If required, Cox Home Security will provide the governing agencies for each municipality with the names of new alarm subscribers within the required number of business days from installation.   Please see your city’s Alarm Ordinance for information specific to your city.


 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All Cox Home Security alarm agents (individuals responsible for installing, servicing and maintaining Cox Home Security systems) that are required to be licensed in their respective state and local jurisdictions must do so as required.
  • Las Vegas employees who install or sell security products and services have obtained City of Las Vegas Work Cards from the Metro Police Department.
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

  • All Cox employees, including technicians, are extensively screened prior to employment. Alarm agents, salespersons, and Center of Excellence (COE) employees may also be required by state or local jurisdictions to go through additional background checks when applying for their alarm licenses through local agencies.
  • In Las Vegas, the Metro Police Department handles background checks prior to issuing Work Cards.

How do I know your alarm agent is licensed?

  • The public can check on the status of an alarm agent license by going to the state or local jurisdiction licensing agency website. In Las Vegas, the Metro Police Department is the point of contact to confirm an alarm agents license status.
  • Authorized representatives from state and local agencies and authorities having jurisdiction must be presented with an individual's alarm license upon request.

Do Cox Home Security employees have certain responsibilities?

Many state Individual licenses require that employees have a certain amount of experience, training, and responsibilities. One or more of the following may be required:

  • Do not contract services as an independent contractor.
  • Meet all certification, continuing education, training, and testing requirements in a timely manner prior to and after licensing.
  • Notify the appropriate state agency of any of the following:
    • Change in the home address
    • Separation from an employer or change in employer
    • Conviction for a felony or entry of a plea of guilty or nolo contendere to a felony charge.


 

Cox Security System and Monitoring FAQs

Why is there a Right of Cancellation

The three day right of cancellation (ROC) is a right under both federal and state law. These statutes are designed to protect consumers in certain residential sales. With respect to Cox Home Security, the ROC applies to certain sales and transactions completed in the customer's home.

How does the ROC work?

If the ROC is applicable to a particular contract, the customer has until midnight of the third day following the contract date to cancel the contract without further obligations.

Why am I responsible for paying a local license fee?

Certain local jurisdictions require registrations of alarms so that emergency responders will know who owns and manages the alarm.

Who monitors the alarm system?

Cox has engaged COPS monitoring service to provide monitoring of residential alarm service.

Why do we use a third party monitoring company?

COPS is a UL-listed central station monitoring company that provides state-of-the-art monitoring services. COPS has been providing monitoring services for 34 years.

Do I have to keep insurance on my home?

Yes, you must keep your home fully insured. Cox Home Security does not provide insurance for personal injury or property damage. The Theft Protection Guarantee only pays up to $500.00 of your insurance deductible in the event of certain covered losses.

Why is there an Early Termination Fee?

Cox subsidizes the cost of the equipment to the customers. To cover the cost of this subsidy, Cox must charge an early termination fee (ETF) to customers whose contract is terminated prior to the end of the initial three year contract term.

What is the term of my contract?

Customers can subscribe to either a month-to-month term for monitoring service or a three year term of service.

Is there an equipment warranty?

Yes, all Cox-provided and installed Home Security equipment is covered by a three month warranty from the date of installation. All warranty work will be performed during normal working hours. This warranty applies only to Cox installed equipment.

Can I buy an Equipment Service Plan?

Yes, customers can purchase an Equipment Service Plan (ESP) when the system is installed at your home. There is a monthly charge for the plan and billing begins at the time of installation. If you purchase the plan after installation, Cox may charge a service charge to visit the home to ensure the system is functioning properly.

Can you connect the Cox system to my existing system?

Yes, we can, but we are not responsible for the proper operation of equipment not installed by Cox. There may be an additional charge for a “take over” unit required to connect the Cox system to your system.

Can I change addresses and take my system?

Yes, you can change your address and take your system with you. For a fee, Cox will disconnect and remove the system from your home, and reinstall the system at your new location, but you must physically move the alarm system to your new home.

How does the Theft Protection Guarantee work?

Cox will pay up to $500.00 of your insurance deductible if you suffer a loss while the Cox Home Security System was active and monitored in your home. The program is subject to a number of conditions contained in your Theft Protection Guarantee – refer to the Welcome Kit for additional information.

How does the Money Back Guarantee work?

During the first six months following installation, if Cox cannot repair a problem with the alarm system, Cox will refund the installation and service charges. The program is subject to a number of conditions to the Money Back Guarantee – refer to the Welcome Kit for additional information.

Is there a self-installation kit or option?

No, there is no self-installation kit or option available at this time.  There are several emergency number registrations and system tests that Cox must perform prior to turning the system over to the customer, so at this time Cox has elected to perform all system installations.

Am I responsible for false alarms?

Yes, the customer is responsible for false alarm fines.  Many cities and counties have ordinances that apply to false alarms.  Some allow a “grace period” of thirty days before fines begin, and the fines vary based on the number and type of false alarms.


 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

What is the proper procedure if I am not the owner of the premises?

As stated in the Service Agreement signed by all customers, “You warrant that you own the premises where the System is being installed or that you have the authority to authorize us to perform the installation.”  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system.
     
    Note: Unplugging or uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.
     
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the third year of their contract, we will waive that $149 fee if they choose to sign a new three-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address. Subscribers are instructed to consult their city’s Alarm Ordinance for information.

How do I obtain my alarm activity?

All request for alarm activity customer records should be directed to the Cox Customer Care Center.
 
Note: There is a fee of $25.00 per account.
 
Access to photos, videos, alarms, and event details is available online free for 45 days. If there is still a need for alarm activity, see Notice to parties serving subpoenas on Cox Communications complete the Customer Authorization for Alarm Activity Disclosure Form. The form must be taken to a Cox store with state issued identification.

How do I terminate Cox Home Security service?

Refer to the Right of Cancellation Notice and contract notice included in your Subscriber Agreement.


 

False Alarm Fees

How do I cancel a false alarm?

Cancel a false alarms by entering your code into the Touchscreen.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.
 
Important: In Las Vegas, the police may not respond to homes that have excessive false alarms.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file and appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.


 

Verified Response Requirements

Do my alarms require verified response before a fire, police, or medical first responder will respond?

Yes. In the City of Las Vegas, once an alarm is activated, the monitoring company must dispatch someone to the scene to verify the emergency before they call a first responder. For fire, there must be a visual before the fire department is dispatched. Automatic fire sprinklers will constitute as verification. For medical, panic or duress alarms will constitute as verification; otherwise, verification is required.

What if the subscriber presses the manual emergency button, is that considered a verified emergency?  

If customer presses a panic or duress alarm it is considered a verified emergency and police will respond to human-activated alarms immediately. However, if false, Cox Home Security will be fined.

Does COPS have to to speak to someone at the property to confirm an event?

  • Fire – There must be someone on the scene that can see or smell smoke or see fire. If there are automatic fire sprinklers, police will respond immediately. However if false, Cox Home Security will be fined. If the alarm company reports there is someone on the scene and they are not there when firefighters arrive, Cox Home Security will be given a citation and fined for reporting a false alarm.
  • Medical – There must be someone on scene that states that an emergency medical situation exists. If customer presses a panic or duress alarm, police will respond to human-activated alarms immediately. However, if false, Cox Home Security will be fined.

What if a smoke detector goes off, does that require a visual verification too?

Yes, only automatic fire sprinklers, visual verification, or a 911 call from someone reporting the address will be considered a verified emergency.

What fines or citations will be levied for false alarms and against who Cox or the customer?

In Boulder, the alarm user is responsible. In Clark, Henderson, Las Vegas, and North Vegas the alarm company is responsible.

  • Boulder – There is a six alarms in twelve months grace period. After 12 in a 12-month period, the police will no longer respond until proof of repair or training is provided.
  • Henderson - If an excessive number of false alarms occur at any location, written notice shall be given for the alarm user to take corrective action within 14 days. Excessive alarms are defined as follows:
    • More than three false alarms in a thirty day period.
    • More than six false alarms in a ninety day period.
    • More than eight false alarms in a 180 day period.
    • More than 12 false alarms in a 360-day period.
    Important: Any alarm system user violating any of the provisions of the false alarm regulations shall be deemed guilty of a misdemeanor, and the maximum fine permissible is $250.00 plus


 

Alarm System Inspection and Repair

How soon will my alarm system be repaired?

Response to an alarm repair requests are expected to be completed within 24-72 hours of the initial request. Refer to your city Alarm Ordinance for information specific to your city.

How often will Cox inspect my alarm system?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city.

How long will my maintenance and inspection records be maintained? 

Maintenance and repair records are expected to be maintained by Cox Home Security for 12 - 24 months. Refer to your city Alarm Ordinance for information specific to your city.


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit within seven days of system activation; however, refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.
JurisdictionAcquire Alarm PermitRenew

Gilbert

PRIOR TO INSTALLATION

Annually

Wickenburg

PRIOR TO INSTALLATION

August 1st

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and / or alarm monitoring company.  Please see below for company information:

Alarm & Monitoring Company
Cox Home Security
1440 E. 15th Street
Tucson, Arizona 85719
Arizona Alarm License No. P12-1332
1-877-404-2568

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the City Ordinance on my premises?

The requirement to maintain a copy of the City Ordinance varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to maintain a copy of the Alarm operation and training instructions on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct my authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

All Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are licensed through the Arizona State Board of Technical Registration.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment. Alarm agents go through additional background checks when applying for their alarm agent licenses through the Arizona State Board of Technical Registration and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

Cox Home Security alarm agents will always be in possession of the alarm agent badges issued to them by the City of Phoenix. The public can check on the status of an alarm agent license by going to http://phoenix.gov/APPINTRO/alaintro.html.  Alarm agents may carry additional badges if licensed in other jurisdictions. 

What are the qualifications for your licensed Installers?

See Local Alarm Ordinances.

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm.  The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises.  Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes.  I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within Arizona as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging/ uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the third year of their contract, the $149 fee will be waived, if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms.  The fee for false alarms vary from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if/when they receive notice of a fine. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms.  Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if/when they receive notice of revocation.  Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system.  Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education/training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

Chula Vista

PRIOR TO INSTALLATION

Biennially

Escondido

PRIOR TO INSTALLATION

Annually

Laguna Beach

PRIOR TO INSTALLATION

Annually

Los Angeles

PROVIDE # TO Cox Home Security PRIOR TO INSTALLATION

December 31st

National City

PRIOR TO INSTALLATION

Biennially

Poway

PRIOR TO INSTALLATION

N/A

San Diego

PRIOR TO INSTALLATION

Biennially

Tustin

PRIOR TO INSTALLATION

Annually

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the Alarm operation and training instructions on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All California Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are licensed through the Bureau of Security and Investigation Services (“BSIS”) and may be licensed as alarm agents in additional towns and cities as needed. With proper notice to local Directors of Public Safety and City Governments, alarm agents licensed by BSIS are also approved to work in Chula Vista, Dana Point, Lemon Grove and San Diego.  
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents go through additional background checks when applying for their alarm agent licenses through BSIS and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to http://www2.dca.ca.gov/pls/wllpub/wllqryna$lcev2.startup?p_qte_code=ACE&p_qte_pgm_code=2420.  Alarm agents may carry additional badges if licensed in other jurisdictions. 

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if/when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

Charlestown

PRIOR TO USE OF ALARM SYSTEM

December 31st

Tiverton

PRIOR TO USE OF ALARM SYSTEM

N/A

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

 

Alarm Company
Cox Home Security
9 JP Murphy Highway
West Warwick, Rhode Island 02893
Rhode Island Alarm License No. 9314
1-877-404-2568

Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Rhode Island License No. 8252
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All Rhode Island Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are licensed through the Rhode Island Department of Labor and Training  (“DLT”) and may be licensed as alarm agents in additional towns and cities as needed.    
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents go through additional background checks when applying for their alarm agent licenses through DLT and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to http://www.dlt.ri.gov/profregsonline/PROLentree.aspx  

Alarm agents may carry additional badges if licensed in other jurisdictions.

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is CHS my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if / when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

Glastonbury

PRIOR TO OPERATION OF ALARM SYSTEM

Sept. 30th

South Windsor

PRIOR TO USE OF ALARM SYSTEM

Annually

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

 

Alarm Company
Cox Home Security
170 Utopia Road
Manchester, CT  06040
1-877-404-2568
Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • There is currently no state licensing for alarm agents in the state of Connecticut.
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents may be subject to further background checks as mandated by other towns or cities they serve.

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if / when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Yes, your alarm permit may be revoked for excessive false alarms.  Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if / when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city..

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education/training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

Berea

PRIOR TO INSTALLATION

September 30th

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

 

Alarm Company
Cox Home Security
12221 Plaza Drive
Parma, OH  44130
Ohio Alarm License No. 53-18-1671
1-877-404-2568

Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Rhode Island License No. 8252
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • • All Ohio Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are licensed through the Commerce Division of State Fire Marshal (“SFM”) and may be licensed as alarm agents in additional towns and cities as needed.     
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to https://www.comapps.ohio.gov/sfm/fire_apps/fmtr/LicenseLookup/   
Alarm agents may carry additional badges if licensed in other jurisdictions.

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if / when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your city.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your city.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

 

Alarm Company
Cox Home Security
6301 Waterford Boulevard, Suite 200
Oklahoma City, OK 73118
Oklahoma Alarm License No. 2002
1-877-404-2568

Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Oklahoma License No. 899
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All Oklahoma Cox Home Security alarm agents (i.e. individuals responsible for installing, selling, servicing and maintaining Cox Home Security systems) are licensed through the Oklahoma Department of Labor (“ODOL”) and may be licensed as alarm agents in additional towns and cities as needed.    
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents and salespersons go through additional background checks when applying for their alarm agent licenses through ODOL and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to http://www.ok.gov/odol/Workforce_Protection/Alarm_&_Locksmith_/index.html

Any authorized representative of the Oklahoma Department of Labor, Oklahoma State Department of Health or other authorities having jurisdiction shall be presented with an individual’s alarm license upon request.

Alarm agents may carry additional badges if licensed in other jurisdictions.

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is CHS my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident / tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address.  Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if / when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


Alarm User Responsibilities

Where can I find my city ordinance?

Refer to your city Alarm Ordinance for information specific to your locality.

Am I required to register for an Alarm Permit? 

Refer to your city Alarm Ordinance for information specific to your locality.

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

How soon must I apply for an alarm permit after installation? 

We ask that you apply for an alarm permit prior to the installation and activation of your home security system. Refer to your city Alarm Ordinance for requirements specific to your city.  

Note: Your city may require that you obtain a permit prior to installing or using your alarm system.

JurisdictionAcquire Alarm PermitRenew

*Fairfax County

PRIOR TO USE OF ALARM SYSTEM

N/A

Fredericksburg

PRIOR TO INSTALLATION

Annually

Spotsylvania County

UPON INSTALLATION

N A

Virginia Beach

UPON ACTIVATION

N/A

All Other Jurisdictions

WITHIN 7 DAYS OF INSTALLATION

Various

*Fairfax County, Virginia permit application provided by Cox Home Security.

What information will I need to fill out my alarm permit application? 

You may be asked for your personal information, such as, but not limited to, name; address; and, telephone numbers.  Additionally, you may be asked for information pertaining to the alarm service company and/or alarm monitoring company.  Please see below for company information:

Alarm Company
Cox Home Security
1341 Crossways Boulevard
Chesapeake, Virginia 23320
Virginia Alarm License No. 11-7776      
1-877-404-2568
Monitoring Company
C.O.P.S.  
1041 Glassboro Rd., F-2
Williamstown, NJ  08094-3547
Virginia License No. 11-1941
1-856-629-1111

What is the fee for an Alarm Permit? 

The fee for an alarm permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be charged a fee if I do not obtain a permit?

The penalty for activating an alarm system without obtaining a permit varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city.

Am I required to maintain a copy of the permit on my premises?

The requirement to maintain a copy of the Alarm operation and training instructions varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to instruct my authorized users on how to operate the alarm system?

The requirement to instruct other authorized users on how to operate the alarm system varies from city to city.  Please refer to your city Alarm Ordinance for information specific to your city. 

Is there a requirement to silence my alarm system within a certain amount of time?

The requirement to silence my alarm system within a certain amount of time varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Is there a timeframe within which the authorized users must appear on the scene when alarm is activated?

The timeframe in which an authorized user must appear on scene of an activated alarm varies from city to city.  Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to have my Alarm System tested?

Inspection of individual systems is expected to be carried out, at least, once every 18 months. Refer to your city Alarm Ordinance for information specific to your city. 

Am I required to obtain a permit if I am 65 years or older?

Some cities give exemptions or discounts to subscribers of a certain age or status. Refer to your city Alarm Ordinance for information specific to your city. 

 

Cox Home Security Alarm Agents

Are your Installers licensed?

  • All Virginia Cox Home Security alarm agents (i.e. individuals responsible for installing, servicing and maintaining Cox Home Security systems) are registered through the Virginia Department of Criminal Justice Services (“DCJS”) and may be registered as alarm agents in additional towns and cities as needed.    
  • If your town or city has an alarm business ordinance, all mandatory licensing of the alarm business and its alarm agents is explained therein.

Are background checks required for your alarm agents?

All Cox employees, including technicians, are extensively screened prior to employment.  Alarm agents go through additional background checks when applying for their alarm agent licenses through DCJS and may be subject to further background checks as mandated by other towns or cities they serve.

How do I know your alarm agent is licensed?

The public can check on the status of an alarm agent license by going to http://www.dcjs.virginia.gov/ps/directory/rocs/Search.aspx?facility=N.  Alarm agents may carry additional badges if licensed in other jurisdictions. 

What are the qualifications for your licensed Installers?

 

General Alarm Questions

Is Cox Home Security my primary Fire Alarm?

No, Cox Home Security is not a primary fire alarm. The following is set out in your customer agreement:
“.. if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Can I obtain alarm service for my business that I run out of my home?

No. As stated in the Service Agreement Section 1. Scope of Agreement: This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”).  

Who is required to be present at the time of installation?

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms.  If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgement of several points such as:

  1. “Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?”
  2. “Did alarm business inform you that you must obtain an alarm permit with XX days?”
  3. “Did alarm business stress the importance of preventing false alarms?”

Can pets trip the motion sensor on alarms?

Yes. If you have a pet, Cox Home Security can set the unit to allow for a pet alley,  which is an area along the floor that will not activate the detector.

What happens if the subscriber moves to a new residence?

The Cox Home Security system may be moved to a new location within the Cox Home Security serviceable area as long as High Speed Internet is available.

  1. Upon request Cox Home Security will uninstall the system for $99.
  2. The subscriber may opt to uninstall the system themselves but must notify Cox Home Security first so that the service can be properly deactivated. Once deactivated the touch screen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Home Security may result in damaged units, false alarms and related fines.)
  3. Cox Home Security will charge $149 to reinstall the system; however, if the customer is in the 3rd year of their contract, we will waive that $149 fee if they choose to sign a new 3-year term agreement.
  4. Ultimately the subscriber may do what they wish with their purchased equipment.  Subscribers may leave the system in place for the next resident/tenant if they choose.

Will I need a new alarm permit if I move my alarm system to a new address?

Alarm permits are specific to jurisdictions as well as address. Subscribers are instructed to consult their city’s Alarm Ordinance for information.

 

False Alarm Fees

How do I cancel a false alarm?

Please cancel false alarms by contacting: 855-261-2501.

Can I be fined for false alarms?

Yes, you can be fined for false alarms. The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What are the false alarm fees in my city?

The fees for false alarms vary from city to city. Refer to your city Alarm Ordinance for information specific to your city.

What happens if my city fines me for a false alarm?

Alarm users should communicate directly with their respective city if / when they receive notice of a fine.Cox Home Security will only contact a customer if the city has revoked the user’s permit and / or if Cox Home Security is required to by law to cease monitoring of the alarm system.

Can my alarm permit be revoked for excessive false alarms?

Yes, your alarm permit may be revoked for excessive false alarms. Refer to your city Alarm Ordinance for information specific to your city.

What happens to my Cox Home Security account if my alarm permit is revoked by the city?

Alarm users should communicate directly with their respective city if/when they receive notice of revocation. Cox Home Security will only contact a customer if the city has revoked the user’s permit and/or if Cox Home Security is required to by law to cease monitoring of the alarm system. Refer to your city Alarm Ordinance for information specific to your city.

Can my revoked alarm permit be reinstated?

Refer to your city Alarm Ordinance for information specific to your city.

Does my city offer false alarm prevention education / training?

Refer to your city Alarm Ordinance for information specific to your city.

Can I file an appeal in response to false alarm assessments or alarm permit revocation?

Refer to your city Alarm Ordinance for information specific to your city.

Will the police respond to my alarm if I do not have a valid alarm permit?

If your Cox Home Security service is active, the police will respond in the usual manner; however, you may be fined or more for not having an valid alarm permit.  Refer to your city Alarm Ordinance for information specific to your city.

Will I be penalized for false alarms caused by inclement weather?

Refer to your city Alarm Ordinance for information specific to your city.

 


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