Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.
Troubleshooting Connection Problems with Cox Home Security
Last Updated: Wed, 13 Aug 2014 > Related Articles
Learn common problems and solutions for connectivity issues with Cox Home Security System.
Broadband Down message alerts display on the Cox Home Security System Touchscreen when both broadband and cellular networks are down.
|Broadband Connection Failure||Check that the cable modem is inserted into the router's WAN Port and that the cable modem is connected.|
Check the broadband connection with another device in the home (laptop, tablet, etc.)
|No Connectivity to the Touchscreen||Check that the Ethernet cable for the Touchscreen is inserted into one of the four ports on the router.|
|Intermittent Connectivity||Check Ethernet cable to make sure the port light is lit on the router. Possible bad cable; replace the cable.|
|WiFi Connectivity Failure or Intermittent Connectivity||Range or interference issues may be the cause. Relocate the device and check for signal.|
Reboot the device and check for signal.
|Poor or No Signal Strength||Range or interference issues. Relocate the device and check for signal.|
|No Connectivity to the Touchscreen||Check that the cord for the cable modem is inserted into the router's Internet Port and that the cable modem is connected and powered on.|
|Cellular Connectivity Failure||Verify that the cellular account is active and no over usage limit.|
Verify no cellular outage in area.
|Intermittent Connectivity||Check signal strength.|
|Poor or No Signal Strength||Relocate the Touchscreen and check for signal.|
|No Power||Confirm that the power adapter is plugged into an unswitched outlet.|
Confirm that the outlet has power by plugging in another device or appliance.
|No Internet Connection||Power Cycle by:|
|No Connectivity to the Touchscreen||Check that the cable modem is inserted into the router's Internet Port and that the cable modem is connected.|