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Helpful Tips for Problems with the Cox Home Security Touchscreen

Last Updated: Mon, 01 Dec 2014 > Related Articles

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Summary

Having sound, display, or connectivity problems with the Cox Home Security Touchscreen? See some helpful tips to common touchscreen problems.

Solution

Refer to the information below for helpful tips to common issues on touchscreen features including:

See the Cox Home Security Touchscreen Message Alerts table to understand and resolve touchscreen alerts.

Touchscreen Apps

See the table below for helpful tips to common problems with touchscreen apps.


If any of the actions suggested do not fix your issue, contact Customer Support.

ProblemAction
App loads but does not display dataDetermine whether the content provider for the app is working. For example, the weather app connects to www.accuweather.com. Visit the URL to see if www.accuweather.com is down. Follow the same procedure for other apps that are not displaying data.
Degraded Service (slow response)Verify performance of local Internet connection (streaming data).
Incorrect Apps on TouchscreenReboot to force app data sync.
Unable to add or remove appsVerify the touchscreen is connected via Broadband because the apps will not update over cellular connection.
Unable to modify appsVerify the touchscreen is connected via Broadband because the apps will not update over cellular connection.

Touchscreen Audio

See the table below for helpful tips to common problems with touchscreen audio.


If any of the actions suggested do not fix your issue, contact Customer Support.

ProblemAction
Zone Chime Not FunctioningUse Settings>Sound Configuration>HomeTones and Volume.
Very Low Zone ChimeUse Settings>Sound Configuration>Volume.
No SirenConfirm that the system is going into alarm.
Low SirenConfirm that the siren is not covered or blocked.
Silenced ZoneCheck Settings>Sound Configuration>HomeTones.
No AudioReboot touchscreen.

Touchscreen Display

See the table below for helpful tips to common problems with touchscreen display.


If any of the actions suggested do not fix your issue, contact Customer Support.

ProblemAction
No DisplayCheck power supply. On battery power the display is powered off to conserve battery life.
Touch Function Not WorkingPower cycle the touchscreen. Turn power off for 30 seconds, then turn on and allow to fully restart.

Touchscreen Power

See the table below for helpful tips to common problems with touchscreen power.


If any of the actions suggested do not fix your issue, contact Customer Support.

ProblemAction
Battery LowConfirm that the power adapter is plugged into an unswitched outlet, meaning the outlet works when the on / off switch is set to 'on' or 'off'. If AC power has been off for an extended period, the battery may still be charging.
Battery Failure (Dead Battery)When AC Power is restored, the battery will recharge. If not, contact Customer Support.
Battery RemovedContact Customer Support.
AC Power Loss (No Power)Confirm that the power adapter is plugged into an unswitched outlet and that the unswitched outlet has power. Use another appliance to test it.

Touchscreen WiFi Connection

See the table below for helpful tips to common problems with touchscreen WiFi.


If any of the actions suggested do not fix your issue, contact Customer Support.

ProblemAction
WiFi Connectivity FailureRange or interference issues may be a cause. Relocate the device without unplugging the touchscreen, reposition it if possible and re-test.
Intermittent ConnectivityRange or interference issues may be a cause. Relocate the device without unplugging the touchscreen, reposition it if possible and re-test, then reboot the device and re-test.
Poor or No Signal StrengthRange or interference issues may be a cause. Relocate the device without unplugging the touchscreen, reposition it if possible and re-test.
No Connectivity to the TouchscreenCheck that the cable modem is inserted into the router's Internet Port and that the cable modem is connected.

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