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Setting Up Emergency Dispatch Contacts Using the Cox Homelife Subscriber Portal
Last Updated: Wed, 31 Aug 2016 > Related Articles
Following this process identifies the Emergency Dispatch contacts who are the persons contacted by a call center when an alarm is tripped.
Follow the steps below to manage the Emergency Contacts that the Central Monitoring Station (CMS) calls before they contact the police in an emergency when an alarm is tripped. There are two primary contacts listed and they cannot be deleted.
Note: When the CMS calls an Emergency Contact, the person must give the Secret Word (Central Station Passcode) to cancel an active alarm.
Sign in to the Cox Homelife Subscriber Portal.
To modify the Call before police in emergency contacts, click the Pencil icon.
Note: You are unable to delete the two primary contacts.
Follow the steps below to modify the contact information.
- Enter a First Name, Last Name, and Phone number.
- From the drop down menu, select if the phone number is home, mobile, or other.
- Click SAVE.
The steps below include the images and instructions for the Classic View of the Subscriber Portal.
Log into the Cox Homelife Subscriber Portal - Classic View.
To manage Emergency Dispatch contacts, select Security > Emergency Dispatch Setup on the toolbar.
Result: The Emergency Dispatch Setup page displays.
Click Add Contact.
Result: The Add Emergency Contact window displays.
Select the Call Order for the contact.
Note: The call order determines who the Central Monitoring Station contacts first in the event of an emergency. No more than four emergency contacts can be added.
Enter a First Name, Last Name, and Phone number.
From the drop down menu, select if the phone number is home, mobile, or other.
Click a When to Call option.