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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Setting Up Emergency Dispatch Contacts Using the Cox Homelife Subscriber Portal

Last Updated: Thu, 27 Oct 2016 > Related Articles

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Following this process identifies the Emergency Dispatch contacts who are the persons contacted by a call center when an alarm is tripped.


Follow the steps below to manage the Emergency Contacts that the Central Monitoring Station (CMS) calls before they contact the police in an emergency when an alarm is tripped. There are two primary contacts listed and they cannot be deleted. 

Note: When the CMS calls an Emergency Contact, the person must give the Secret Word (Central Station Passcode) to cancel an active alarm.

Select the More menu and click Contacts

More menu, select Contacts


To modify the Call before police in emergency contacts, click the Pencil icon.

Emergency Contacts

Note: You are unable to delete the two primary contacts.


Follow the steps below to modify the contact information.

  1. Enter a First Name, Last Name, and Phone number.
  2. From the drop down menu, select if the phone number is home, mobile, or other.
  3. Click SAVE.

Edit Emergency Contact

The steps below include the images and instructions for the Classic View of the Subscriber Portal.


To manage Emergency Dispatch contacts, select Security > Emergency Dispatch Setup on the toolbar.

Result: The Emergency Dispatch Setup page displays.

Emergency Dispatch Setup


Click Add Contact.

Result: The Add Emergency Contact window displays.

Adding Emergency Contacts


Select the Call Order for the contact.

Note: The call order determines who the Central Monitoring Station contacts first in the event of an emergency. No more than four emergency contacts can be added.


Enter a First Name, Last Name, and Phone number.


From the drop down menu, select if the phone number is home, mobile, or other.


Click a When to Call option.


Click SAVE.

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