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Home Security

Learn how to protect, connect, and relax with support for your Home Security service. From arming and disarming your alarm, to managing your portal, Cox Home Security Support helps you with troubleshooting and step-by-step solutions.

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Troubleshooting Cox Home Security Smoke Detectors

Last Updated: Mon, 01 Dec 2014 > Related Articles

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Summary

See common problems with the smoke detector of your interactive Cox Home Security system.

Solution

Learn how to handle common problems with Cox Home Security's smoke detectors. Use the table below to identify the problem and action to take.


ProblemActions
  • Communication Failure
  • Low Battery
  • Poor Wireless Sensor Strength
  • Sensor Failure
  • Unable to Communicate to Touchscreen
For any of these issues, contact Customer Support for assistance.
TamperSensor has been physically removed from its base. Check sensor mounting.
Dead BatteryBegins with low battery message and ends with communication failure. Contact Customer Support to schedule battery replacement.


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