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Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

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Changing the Secret Word (Central Station Passcode) in the Cox Homelife Mobile App, Subscriber Portal, and Touchscreen

Last Updated: Wed, 31 Aug 2016 > Related Articles

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Summary

Learn the steps to change your secret word (central station passcode) in the Cox Homelife mobile app, Subscriber Portal and Touchscreen.

Solution

The secret word (central station passcode) validates that you have authority when speaking with the Central Monitoring Station (CMS) and it is also used to cancel a false alarm. These steps describe how to change your secret word in the Cox Homelife mobile app, Subscriber Portal, and on the Touchscreen.

Important: Make your secret word easy to remember, pronounce, and spell. This ensures your secret word is accepted by the CMS when canceling an alarm.
 

Managing the Secret Word Through the Mobile App

Follow the steps below to manage the secret word in the mobile app.

1

Sign in to the Cox Homelife Mobile App.

2

To change the secret word, select More menu and click Account.

More Menu

 

Account menu

 

3

On the Account screen, scroll down to the Secret Word section and click Unlock To View/Edit.

Unlock Secret Word

 

4

Enter your Master Code in the keypad to proceed.

Account Verification window
 
Result: The current secret word (Central Monitoring Station passcode) displays.
 

Secret Word section
 

5

Enter a new Secret word and click SAVE ALL to accept the changes.
 

Save All
 

 

Managing the Secret Word Through the Subscriber Portal

Follow the steps below to manage the secret word in the subscriber portal.

2
To change the secret word, select More menu and click Account.

More Menu

3

On the Account window, scroll down to the Secret Word section and click Unlock To View/Edit.

Unlock Secret Word

 

4

On the Account Verification window, enter the Master Code.
 

Account Verification window
 

5
  1. The current secret password (Central Monitoring Station passcode) displays.
  2. Enter a new Secret Password and click SAVE ALL to accept the changes.

Secret Word section
 

Managing the Secret Word on the Touchscreen

Follow the steps below to manage the secret word on the touchscreen.

1

Select Settings >Advanced Settings >Security Secret Word on the touchscreen.

Result: The Set Security Secret Word screen displays.

2

To change the secret word, tap the Secret Word field.

Result: A keyboard displays that enables you to change the secret word.

3

Enter the new secret word.

4

Tap DONE to save the changes or CANCEL to exit.

The steps below include the instructions for the Classic View of the Subscriber Portal.

Managing the Secret Word Through the Subscriber Portal - Classic View

Follow the steps below to manage the secret word in the Classic View version of the Subscriber Portal.

1

Log into the Cox Homelife Subscriber Portal, select Classic View.

2

To change the secret word, select Security > Emergency Dispatch Setup on the toolbar off the Subscriber Portal homepage.

Result: The Emergency Dispatch Setup page displays.
 

Emergency Dispatch Setup
 

3

Click Unlock To View/Edit.

Result: The Account Verification window displays.
 

Account Verification
 

4

Enter the Keypad Master Code.

Result: The current secret word (central station passcode) displays.
 

Current Secret Word Displayed
 

5

Enter a new secret word and click SAVE to accept the changes or CANCEL to exit.


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