Billing & Account Support
First you chose Cox to be your trusted service provider. Now you're learning more about account information, customer privacy, and online bill pay. That's two brilliant moves in a row! Let us help you with the details.
Browse Billing & Account Support for:
- Changing Your Cox PIN Learn how to change your Cox PIN in My Account.
- Registering an Authorized User in My Account Learn to complete the registration process for an authorized user account on Cox.com with step-by-step screen shots.
- Move or Transfer Your Cox Services If you are moving or need to transfer your service within a Cox market, you can access the Move or Transfer Service form from Cox.com.
- Managing Your Privacy Settings on Cox.com You can manage your privacy settings online including your Digital TV viewing information and Telephone service information.
- Trouble Signing In on Cox.Com If your User ID or Password fail, use the following troubleshooting chart to resolve the issue.
- Cox Communications Welcome Kits Use the following Welcome Kits as a reference guide for Cox products and services.
- Changing or Updating the Primary Account Holder Name Learn how to change the name of the primary account holder listed on your account or change ownership of telephone number.
- Cox PIN Learn about the Cox PIN including its purpose, the security requirements, and change notification.
- Need Help Signing In Solutions Provides troubleshooting steps for problems related signing in to your Cox account online.
- Understanding Digital Identities and Account Types Learn the difference between a digital identity and a Cox account type.