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About Fast Electronic Funds Transfer Check Payments

Last Updated: Wed, 14 Oct 2015 > Related Articles

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Get answers to questions about Electronic Funds Transfer Check Payments here.


How is a check payment processed?

When presenting a check for payment, you authorize Cox to make a one-time Electronic Funds Transfer (EFT) from your account, using information from your check. An EFT may debit your account as quickly as the day you make your payment. 

What is an Electronic Funds Transfer?

Electronic Funds Transfer is the term used to define the process by which we instruct your financial institution to perform a one-time transfer of funds from your bank account  to Cox Communications.

What is an accounts receivable payment? Am I paying by check?

An accounts receivable entry is a form of EFT or an electronic payment made using the Automated Clearing House (ACH) Network. You are not making a payment by check, but simply presenting the check to provide your bank information for collection.

Will money be taken from my bank account each month to pay my bill?

No. This is not a recurring transaction. An EFT payment will occur only once for the amount of the check that you mail to Cox Communications for that month’s payment.

Will I still need to mail my payment each month?

Yes. You are required to submit payment for services each month.

Will Cox keep the information on my check and use if for other payments?

No. The information contained on that check will be used only one time for bill payment and will not be used for any other purpose.

Will the check that I wrote still appear on my bank statement?

The EFT transaction does appear on your account statement from your financial institution. It may be located in a different place on your statement than where your checks normally appear. For example, it may appear under "other withdrawals" or "other transactions." The transaction detail on your bank statement will include payee name, Cox Communications, your original check number, and the amount of the payment. 

What happens to my check?

High-resolution image technology is used to create a copy of both the front and back of your check. This copy will be stored electronically for two years. The information contained on that check will be electronically archived for an additional five years. For your protection your original check will be destroyed.

Why can't I get my original check back?

For the protection of the customer, the National Automated Clearing House Association (NACHA) regulations require that the original check be destroyed. This prevents it from being presented for payment more than once.

If I don't get my check back, how can I tell it cleared by bank and if the amount is correct?

The check you sent to us will appear on your bank statement as an EFT transaction. You can compare the amount in your check register to the transaction on your statement.

Who should I contact if I need a copy of my check?

Because are able to view a copy of the check, you are not required to provide us with a copy of your check for payment research. If you are requesting a copy of your check for reasons other than payment research, please contact your financial institution.

Will my payment post to my Cox Communications account quicker than in the past?

There will be no change to the amount of time it takes for your payment to post to your Cox Communications account.

Will my payment clear my bank faster?

Yes. An EFT transaction usually occurs within 24 hours of your payment being received by our payment processing center.

Does this process require my approval as a customer?

When you send us a signed check for your payment, you are giving us your approval to process that check as an Electronic Funds Transfer. You do not need to take any additional action to indicate your approval.

Is this process legal?

Yes. Converting checks to EFT transactions is in accordance with the NACHA guidelines. Cox Communications has followed all requirements as set forth by NACHA for this process.

Are other companies processing payments this way?

 Yes. This process is well established and is being utilized by most companies today.

What if the amount on my bank statement is different from the amount on my check?

You should contact your financial institution if the amount debited from your bank account is different from the amount for which you wrote the check.

What if I did not authorize the Electronic Funds Transfer?

By sending your completed, signed check to us as payment on your account, you authorize us to use the account information on your check to process an EFT for the amount written on the check. In the case of an unauthorized or improper debit, contact your bank.

What is an unauthorized debit?

An unauthorized debit is defined as: An Electronic Funds Transfer from a customer’s account initiated by either a company or person who is not authorized by the customer to initiate the transfer.

  • An electronic funds transfer in an amount greater than that authorized by the consumer or that results in a debit to the consumer’s account earlier than authorized by the consumer.
  • An unauthorized debit does not include an Electronic Funds Transfer initiated with fraudulent intent by the consumer or any person acting in concert with the consumer.

In the case of an unauthorized or improper debit, the consumer’s financial institution will advise the customer of their rights under the NACHA regulations and assist them in disputing the transaction. As a part of this process the consumer’s financial institution may require the Billing Institution’s originating bank provide a copy of the check or source document. This request is handled between the two financial institutions.

What if I don’t want to have my check processed as an EFT? Can I opt out?

No. Due to changes in banking regulations, as of March 18, 2011, the Account Receivable Conversion (ARC) Electronic Funds Transfer (EFT) opt out service is no longer required. Therefore, when you submit a check as a form of payment to Cox, the EFT process automatically applies.  


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