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Resources for Securing Your Wireless Network

Last Updated: Tue, 24 Mar 2015 > Related Articles

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View a list of manufacturers and their support websites where you can find information on how to secure your wireless network.


To improve the security of your home network, Cox recommends that you activate the security features of your wireless network by enabling encryption on your wireless router or gateway. Using a secured wireless network protects both you and Cox from potential abuse.

Because all routers and gateways are different, the steps to secure wireless networks vary. Below is contact information for common device manufacturers to help you configure and secure your network. If your device manufacturer is not listed, refer to the user's guide or contact the manufacturer directly.

Note: The following table provides vendor resources. As this information is subject to change, refer to your device's user guide for the most accurate information.

ManufacturerPhone NumberSupport Website
ARRIS / Motorola1-877-466-8646www.arrisi.com/support/
Cisco1-800-553-2447www.cisco.com/web/consumer/support/ prod_modems.html


Why should I activate the security features of my wireless network?

Securing your wireless network protects you and Cox from potential abuse. The following are common examples of abuse.

  • Unauthorized users may use your network to download illegal materials that could be traced back to your address.
  • Unauthorized users may access your files and personal information, such as credit card numbers, bank account information and passwords.
  • Unauthorized users may use your network to send spam or release viruses.

What happens if I do not enable security?

You remain at risk for attacks and potential abuse. Per Cox’s Acceptable Use Policy, Cox Communications requires that all customers with a wireless network enable security. It is an easy process that takes only a few minutes, and protects both you and Cox.

Where can I view the Acceptable Use Policy (AUP)?

The AUP is available online at www.cox.com/aboutus/policies.cox.

What if my router or gateway is not listed above?

The above list displays common manufacturers and their contact information. If your device manufacturer is not listed, refer to the user's guide or contact the manufacturer directly.

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