Billing & Account Support

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Trouble Using View/Pay Bill

Last Updated: Mon, 02 Nov 2015 > Related Articles

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Learn common causes and solutions to bill payment problems.


View / Pay Bill on gives you secure access to your Cox statements, the convenience of paying your bill online, and access to services like EasyPay, Stop Paper Bill, and Email Reminders. To use View / Pay Bill, log in to your account using your User ID and Password. A contact email address is required for us to process your payment.


Need to set up your account or add your contact email address? Learn how with the Account Registration and Preferences article.

Having trouble with View / Pay Bill? Use the table below to help solve View / Pay Bill issues.


 Common Causes and Solutions for View / Pay Bill Problems Contact Email Address is Incomplete - If you are registered on but did not supply a contact email address, you will have to add one before we can process your payment. In addition, View / Pay Bill sends a confirmation email to your contact email address, so it is important to keep it current. To add or update a contact email address, see Account Registration and Preferences. 
 Bill Pay Contains Incorrect or Invalid Information - Using a credit or debit card to complete payment? Double check that you have entered the number, expiration, and security code information correctly. If paying by electronic check, confirm that your routing and account numbers have been entered correctly. 
 Account Type Includes Limited Access - For your security, there are two types of account: Account Holder, or primary, and Authorized User, or secondary. Refer to Understanding Digital Identities and Account Types to confirm the types of secure account access associated with your profile. 
 Account Restrictions - You may not be able to complete an online transaction due to restrictions placed on your account or due to invalid / incorrect credit card information. 
View / Pay Bill sends a confirmation email to your Contact Email Address, so be sure to keep your contact information up-to-date.

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