Billing & Account Support
Cox In-Home WiFi
Last Updated: Fri, 09 Sep 2016 > Related Articles
Learn more about Cox In-Home Wi-Fi, including frequently asked questions.
A wireless network (WiFi) is a group of devices, such as computers, game systems, and e-readers, that are connected to each other and to the Internet without cables, also called WiFi. Wireless network users can exchange documents and data with each other, print to the same printers, and share hardware that is connected to the network.
Cox In-Home WiFi allows you to do all of the following.
- Share your Internet Connection - Multiple users in your household can access the Internet at once and share photos, music, or important files.
- Connect Anywhere in the Home, Wirelessly - Break free from the wires, and connect wirelessly while on the couch, by the pool, or almost anywhere in your home.
- Save Money - Pay for only one Internet connection.
Cox offers free telephone-based support for customers who rent a WiFi modem or WiFi Internet and telephone modem by calling 877-891-2899, including the following.
- Connection of up to five common entertainment / communication Wi-Fi® enabled devices such as smartphones, tablets, e-readers, and gaming consoles to the network.
- Assistance with management of rental WiFi modems, and WiFi Internet and telephone modems.
- Assist with SSID / password issues.
- Ongoing troubleshooting for wireless network and eligible connected WiFi devices.
The following devices are not supported.
- Range extenders
- Wearables, such as Google Glasses
- Network attached storage devices
- Streaming devices, such as Roku
Common Terms and Definitions
- In-Home WiFi – Allows users to share their Cox High Speed Internet connection between multiple devices.
- WiFi Modem – A device that functions as both a modem and a router. The device provides a connection to the Internet through a cable that also transmits a WiFi signal. The WiFi signal allows WiFi-connected devices the ability to access the internet through the modem.
- WiFi Internet & Telephone Modem - A combination telephone and WiFi modem.
- Signal Range – The area in which a wireless-capable device can pick up the wireless signal and connect to the wireless network.
- Network Name (SSID) – The name of a wireless network.
- Network Password (Key) – The password used to connect to a wireless network.
View the following frequently asked questions about Cox In-Home WiFi.
DOCSIS 3.0 is the very latest Data Over Cable Systems Interface Specification (DOCSIS), and includes many new, advanced performance-enhancing features that are not available on DOCSIS 1.0, 1.1, or 2.0 devices. See the Cox Approved Cable Modems.
To learn more on how to optimize your speeds and WiFi network, see Ways to Improve Your In-Home WiFi Network.
If you are purchasing WiFi equipment, 802.11ac Dual Band is recommended.
Cox High Speed Internet advertised speeds are based upon a direct connection to the Internet or phone modem. Actual performance will vary, depending on many factors, including interference with other wireless devices, the amount of bandwidth others are using, and obstructions such as walls between you and the wireless router. Other factors could include the following.
- Your WiFi client, such as computer, tablet, printer, mobile device, Smart TV, distance from the router or gateway.
- Obstacles between your WiFi client and router / gateway.
- Your WiFi network security type.
- Your WiFi client equipment type (802.11b / 802.11g / 802.11n / 802.11ac).
- The number of simultaneously connected WiFi clients.
- Normal WiFi interference from other wireless networks or non-WiFi wireless devices in the area.
To learn how to optimize your In-Home WiFi Network, see Ways to Improve Your In-Home WiFi Network.
The most common WiFi specification in use today is 802.11n, which can operate in both the 2.4GHz and 5GHz RF spectrums. Some WiFi client devices may only use one, with 2.4GHz single band devices being the most common. The latest technology of 802.11ac is also quickly becoming available in many devices.
It is very important to make sure to operate your router or gateway in the RF spectrum that is compatible with your Wi-Fi client devices, 2.4 GHz or 5 GHz.
- If you have 802.11g or 802.11b client devices, you will want to make sure to use 2.4 GHz.
- If you have dual band 802.11n client devices, then you may choose either SSID, 2.4 GHz or 5 GHz, from your dual band router or gateway.
- If you only have a single band router or gateway, then you will need to use the 2.4 GHz band.
It is also important to understand that older legacy WiFi client devices using 802.11g or 802.11b can in fact slow down the wireless network for everybody. When possible, try to only use 802.11n client devices to optimize your wireless network’s performance.
Today, the only IEEE and WiFi Alliance approved WiFi security method is WPA2-PSK (AES) security, and it is the security encryption method that provides the best performance on your network. Some very old WiFi client devices may not support this method, so be aware if you must choose older security methods like WEP or WPA-PSK (TKIP) your wireless network performance may be degraded.
If you are having difficulty connecting wirelessly to your router in some instances or only getting a low Mbps wireless link to your client, it might be best to move your router or gateway to a more centralized and elevated area, or consider installing a wireless repeater or range extender to provide additional coverage in areas near the coverage border. To learn how to optimize your In-Home WiFi Network, see Ways to Improve Your In-Home WiFi Network.
Cox recommends the following distances between household appliances and your In-Home WiFi device.
- Microwave ovens - approximately 40 feet
- Baby monitors - approximately 20 - 40 feet
- Cordless phones - approximately 20 - 30 feet
- Bluetooth® devices - approximately 20 feet
If you are not renting Cox WiFi equipment, Cox Tech Solutions is a fee-based, advanced technical support service available anytime you need assistance. Call 877-832-7658 (877-TEC-SOLV) for more information.
Internet equipment purchased from Cox have the following warranties. If the equipment fails during the Cox-covered warranty, Cox will replace the defective unit free of charge.
- Standalone Modems - One year
- WiFi Modems - Two year
- Routers - No warranty from Cox; warranty covered by the router manufacturer