Billing & Account Support
Bill Payment Questions Answered
Last Updated: Wed, 23 Apr 2014 > Related Articles
Learn where and how you can make payments as well as payment timelines.
Cox accepts the following payment methods:
- Debit Card
- Credit Card
- Checking Account
- Savings Account
- Money Order and Cash
Note: Some approved payment locations do not accept money orders
For more details on payment methods see Ways to Pay Your Bill.
Yes, another person can make a payment for you:
- In person at one of our payment locations.
- Online through Cox.com View/Pay Bill.
- Note: While you can create an authorized User ID for someone other than the account holder to pay the bill, there may be restrictions on what actions this user can perform. For more information see Understanding Digital Identities and Account Types.
- Once EasyPay is fully activated on your account and your bill states You're enrolled in Easypay so your payments are automatically collected each month on your due date, then an additional one-time payment would not replace or stop the current EasyPay payment. The additional payment would, however, be credited to your next bill.
- You can cancel the EasyPay service by contacting a Cox customer service representative at least 48 hours before the scheduled payment is due, and then make a manual one-time payment. Note that within 48 hours of the due date, the EasyPay payment is being auto-processed and cannot be canceled.
- Remember you can also use our smartphone and tablet app Cox Mobile Connect to make a one-time payment.
Immediately. As soon as an electronic payment (via credit / debit card, or checking / savings account) is made, or a check, money order, or cash payment is received by Cox, then your balance due is adjusted in the Cox billing system.
Note: Please allow 24 hours for the payment status, Cox View/Pay Bill Recent History, and our Automated Phone System to reflect your payment.
Electronic Fund Transfer (EFT) is the term used to refer to the process we use to instruct your financial institution to perform a one-time transfer of funds from your bank account to Cox Communications.
An EFT is processed faster and may debit your account as soon as the same day your check is received by Cox. A digital image of the check is made; then, per Federal regulations, the paper check is destroyed. The digital image is archived for five years.