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Billing & Account Support

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Cox.com Account Registration and Preferences

Last Updated: Tue, 29 Nov 2016 > Related Articles

485 rated this

Summary

Complete the online registration process to create or update your User ID, password, and preferred email address.

Solution

Not all User IDs created for an account can perform the same functions. Refer to Understanding Digital Identities and Account Types for more information.

You will need a User ID, Password, and Contact Email Address to gain access the following secure areas of Cox.com:

  • View/Pay Bill: Provides secure access to your Cox statements, bill payment page, and services such as EasyPay, Stop Paper Bill, and Email Reminders.
  • My Account: Permits you to set up or change your personal account settings, such as Nickname, Password, PIN, Security Question & Answer, Privacy Settings, Authorized Users, Billing Address, Payment Methods, and Contact Email Addresses.
  • My Services: Provides quick access to all of your Cox online services.
  • WebMail – Provides secure access to your personal Cox WebMail services.
  • Internet Tools - Provides secure access to your personal Cox Internet services.
  • Phone Tools - Provides secure access to your personal Cox Phone webpages.

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Click Sign In My Account at the top of the homepage, then click the No Account? Register now! link to create a User ID and password for the first time.
 

If you already have a current User ID that you have forgotten or need to reset a current Password, click the Sign In link. Then click Forgot User ID / Password? and follow the prompts to reset your User ID or Password.

3

In the Confirm your Cox Services section, select the method in which you would like to validate your account and enter the required information as shown on your Cox bill.
 

For Validation with Account Number and Cox PIN or SSN

  1. Fill in the following fields.
    • 16-digit Account Number
    • 4-digit Cox PIN (or last 4-digits of the SSN)
    • Security Challenge: Enter the letters that are in the box.

      Note: If the Security Challenge doesn't display, you may need to disable your ad blocker and refresh the page in order to continue.
       
  2. Click Continue to Next Step.

My Account Register Your Cox Account page using Account Number
 

For Validation with Address, Phone Number and Cox PIN or SSN

  1. Fill in the following fields.
    • Address Line One: Your service street address
    • Address Line Two: Apartment number (if applicable)
    • Zip Code
    • 4-digit Cox PIN (or last 4-digits of the SSN)
    • Security Challenge: Enter the letters that are in the box.

      Note: If the Security Challenge doesn't display, you may need to disable your ad blocker and refresh the page in order to continue.
       
  2. Click Continue to Next Step.

My Account Register Your Cox Account page using Address
 

If there are multiple matches for the address you entered, you will be prompted to select the correct one.
 

My Account Register Your Cox Account Refine Address Information page

4

Enter the required information to create your Cox User ID and Password.

  1. Enter the User ID you would like to use.
    • The User ID will need to be verified to ensure it is not already in use. While it is verifying it will look like this.

      My Account Register Your Cox Account Verifying User ID

    • Once the User ID had been verified, it will look like this.

      My Account Register Your Cox Account User ID Verified

  2. Password
  3. Click Continue to Next Step.

My Account Register Your Cox Account Create your Cox User ID

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  1. Enter the email address you would like to use to validate your account.

     

    An incorrect or invalid email address may prevent you from being able to receive important notices, or complete the Bill Payment process online.


  2. Select a Security Question and enter a Security Answer.
  3. Select whether you would like to enroll in Paperless Billing.
  4. Review the Privacy Policy, then click Register Account.


 

Result: The email address you entered will receive a Validation email. Open the email and follow the instructions. After the validation is complete, you will be taken to the following screen.

6

The following image displays once you have completed the account registration process, prompting you to log into your account. 
 

My Account Register Your Cox Account Registration Complete


If you would like to update your account preferences which include having your PIN printed on your bill, your preferred contact method, your preferred email address, and setting up authorized users, click My Profile and continue to the next step.

7

Billing Preferences

Select your desired settings for customizing your PIN and bill delivery options, then click Save Billing Preferences.
 

My Account Register Your Cox Account Billing Preferences

8

Add Contact Information

Enter your Preferred Email and select your desired settings for how you want to be contacted then click Save Contact Preferences.
 

My Account Register Your Cox Account Add Contact Information

9

Add Authorized Users

  1. Click Add User.

    Result: The Add Authorized User window displays.
  2. Fill in the required fields for the Authorized User, then click Submit.

    Note: If the Security Challenge doesn't display, you may need to disable your ad blocker and refresh the page in order to continue.

    My Account Register Your Cox Account Add Authorized User
10

You can now click the MyConnection link to login into My Services.


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