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Changing a Scheduled Payment Online

Last Updated: Thu, 28 Aug 2014 > Related Articles

148 rated this

Summary

Learn to update a scheduled online payment at cox.com.

Solution

Need to update a scheduled a payment on Cox.com? Follow the steps below to cancel then reschedule the payment so that you can:

  • Use a different credit card
  • Change the amount
  • Change the payment date

Within 48 hours of the due date, the payment is being auto-processed and cannot be canceled.

1
  1. Sign in at www.cox.com.
  2. Click the My Account tab then choose View Recent Activity.

    Result: The View Recent Activity window displays.

highlights My Account, View Recent Activity links

2

Locate the scheduled payment and click its Cancel link.
 

Within 48 hours of the due date, the payment is being auto-processed and cannot be canceled.

highlights Cancel  under Recent Payments/Credits
 

Result: A pop-up dialog box displays.

3

On the pop-up dialog box, click Yes to confirm you want to cancel the current scheduled payment.

.highlights Yes button

Result: The payment Status changes from Scheduled to Canceled.

4

To set up a new payment, 

  1. Return to the Pay Bill page.
  2. Enter the amount to pay, the payment method, and the date for the payment to occur.
  3. Click the Preview Details button.
  4. Click the Submit button. 
  5. Click the Recent Activity tab to see the newly scheduled payment.

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