Billing & Account Support
Trouble Signing In on Cox.Com
Last Updated: Fri, 22 Aug 2014 > Related Articles
If your User ID or Password fail, use the following troubleshooting chart to resolve the issue.
|Cause of the Problem||Solution|
User ID and Password haven't been created yet.
Password was entered with incorrect capitalization.
Note: The password is case sensitive. Meaning "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."
Password was forgotten.
Password lock out
Note: Five failed login attempts in a row is perceived by the system as a security threat, such as a possible break in. So the system "locks out" additional login attempts for 30 minutes. This lock out is intended to block unauthorized access to your account. If your login fails five times in a row, follow these steps:
User ID was entered incorrectly.
Cox provides its Internet / Email customers with an email address that has their User ID in it. The User ID is all of the text and punctuation preceding the @ symbol of the email address.
Example: If your selected email address is email@example.com, then User ID is anyname45.here
Note: The User ID is not case sensitive. Selecting upper or lower case letters cannot make the login fail.
User ID was forgotten.
Secret Answer was forgotten.
Important: When you can't log in because you've forgotten your Password.
Or you can log in, and want to change the Password...
Remember: Use the new Password you create for the other Cox Internet and Email services you use, which may include:
- Outlook Email
- Mac Mail
- Cox Security Suite
- View / Pay Bill